RYSEReviews of helloryse.com

Customer service is slow, inaccurate and unhelpful

I purchased this product approximately two months ago, and the internal wheel is defective. Since reporting the issue, I have been repeatedly told that the replacement part would be shipped within one week and that a tracking number would be provided. Each time, that has been the last communication I receive—no tracking number and no part delivered.

This product is actually so incredibly bad that I had to go out of my way to leave a 1 star review. This is borderline fraud , definitely not as advertised, just terrible in every way possible

You broke my shade and your customer service is totally unresponsive.

no one said i would need a smart bridge. I have 1 on order now. It worked, I had to hold the button, very slow. Hopefully the wireless smart bridge will fix this

Product was never delivered. They said they sent it to UPS, but UPS web site says they are waiting for Ryse to send it. I contacted RYSE and they insiste I have to wait three weeks before filing a claim. Needless to say what an awful customer experience. I've asked for a refund, and they are making me wait for that too. Any other company would have sent out a new one given their shipment did not work. I won't ever try their product.

Customer service is nonexistent. I can’t even process a return because no one responds. I returned the item because no one from customer service could help me..

Ryse chose to ship my item with a third rate company I've never heard of. While they claim to have delivered my package, it's nowhere to be found. Ryse's support was entirely unhelpful, and the shipping company is unwilling to help. I've been forced to dispute the charge with my credit card company. I urge anyone considering Ryse products to look for an alternative, as this company has terrible customer service. If you absolutely need to purchase a Ryse product, be sure to buy it somewhere else so that you have a better chance of getting what you've paid for.