RYSEReviews of helloryse.com

Worst customer service I've ever experienced. Two broke almost immediately, have been trying for six weeks to get it fixed. They don't give a shit about you.

Honestly cannot provide a rating because I have not received my product yet.

1. Almost every useful feature requires the smarthub which is not well explained in their marketing materials or when you buy the product 2. Installation is not as easy as they market it, I hope you have a good drill and bits. If you're renting you'll have to fix the holes you make for this as well 3. The battery pack version disconnects its own battery pack when trying to raise my blinds about 50% of the time, causing the battery pack to fall to the floor. A pretty big design flaw if you ask me...

Extremely disappointed with the RYSE product and the overall experience with this company. The setup process is confusing and poorly explained, with far too much information that is not clear or consistent. There is also no live customer support available, which makes the installation process incredibly frustrating. I spent nearly three hours trying to install the product and could never get it to work properly. Considering the price point, the lack of support is unacceptable. Charging this much for a product while offering virtually no real assistance to customers is unreasonable. When I finally decided to return the product, it became another battle. I had to go back and forth with the company just to process the return, and even then the situation was not handled properly. In the end, I had to file a dispute through my credit card company to recover my money. Overall, a terrible experience from start to finish. I would not recommend RYSE to anyone. Save yourself the time, frustration, and money.

It doesn’t work and the support is dysfunctional

Bluetooth keeps on disconnecting. Tried buying a smartbridge and not much better. The silver connectors that attach needed chain that come with the units are still too large and get hung up inn the gears and breaks off the chain or snaps the unit off the wall bracket. It’s a poor design that needs to be changed. I have three units and I now replaced the chain connectors and plastic gears on two of the three units. Very disappointed with the $600+ investment.

It took several emails to complete the return and several days as a result

I purchased one of these units for approximately $300 with the intention of installing them throughout my home. Unfortunately, the experience was extremely disappointing. The installation process took several hours and the product simply would not work. The instructions are confusing and not user-friendly, especially for someone using the product for the first time. For a product at this price point, the setup should be far more straightforward. What made the situation worse was the lack of customer support. There is no phone number to call for assistance, which is incredibly frustrating when you are trying to troubleshoot a product during installation. When you are spending this kind of money, there should be real-time support available. After spending hours trying to make it work without any support available, I decided to return the product. I had originally planned to purchase multiple units for my entire house, but after this experience I would not consider buying from this company again. Overall, the product is overpriced for the experience provided, the instructions are overly complicated, and the lack of accessible customer support makes it very difficult to recommend.