Ramy M.
Terrible support and after service
Edit: customer service reached out and shipped a replacement which arrived in couple of days only. Working great now. Thanks ————— Great product, terrible after service. They will offer you a free button to write a positive review with a picture or video. BEWARE!! I received a broken button. Took me weeks to get someone to answer my email. At the end, they offered to send a replacement.. Which was delivered to the WRONG adresse at the WRONG country !! After several emails to try to reach someone, now I’m being ghosted. Again, TERRIBLE after service and support mainly from Pranav. I never got my replacement button and lost hope at this point. I’m writing this review so others won’t be scammed like I did.
Response from RYSEDec 10, 2024
Hi Ramy, Please be noted that we do not in any way ask specifically for positive reviews. We only ask our customers to please leave a genuine review - whether good or bad. We do sincerely apologize for the confusion with your shipping. As your initial order was placed to the United States, our shipping system automatically generated your complimentary product (SmartButton) to the same initial shipping address. As per our customer support team's communication with you from a few days ago, your replacement product is being processed. Since your new address is in Canada, we are currently experiencing delays due to the ongoing Canada Post strike. We are working as quickly as possible to get the item to you through an alternative carrier and will provide a tracking number as soon as possible. We thank you for your continued patience!