Klarity HealthReviews of helloklarity.com

Response from Klarity HealthSep 8, 2026

Mandy, we're sorry for the frustration caused by repeated intake requests and the payment attempts you described after canceling. That is not the clear, straightforward experience we want anyone to have with Klarity. We'd like our support team to review the intake process, cancellation, and billing concerns with you. To protect your privacy, please contact [email protected] or reach out through your patient portal so we can look into the details and help resolve this.

Response from Klarity HealthSep 8, 2026

Johnnie, thank you for raising your concerns. We understand how disappointing it is to pay for a visit and feel that important information was missing before booking. Providers on Klarity make independent clinical decisions, but we expect clear communication and take concerns about transparency and fair treatment seriously. We want to help address this promptly. Please ask the account holder to contact [email protected] or use their patient portal so our team can review the booking and billing concerns privately.

Response from Klarity HealthSep 6, 2026

Shawn, thank you for sharing such thoughtful feedback! We're glad you found Klarity easy to use and felt listened to and supported. Making quality care easier to access is at the heart of our work, and we appreciate you taking the time to tell us what went well. If you ever need a hand, reach our team through your patient portal or at [email protected].

Response from Klarity HealthSep 6, 2026

Thank you, Christopher! We appreciate your kind words and are happy to hear you value the thoughtful guidance you've received. We want finding quality care through Klarity to be a positive experience. Our team is here whenever you need us through your patient portal or at [email protected].

Response from Klarity HealthSep 2, 2026

Thank you so much for sharing your experience, Ter-ryn! We're moved to hear that Dr. Timbs has been such a wonderful presence — truly listening, showing genuine care, and making you feel valued as a patient. That's exactly the kind of connection we're passionate about helping patients find at Klarity, and we're proud to have him on our platform. We're rooting for many more great visits ahead! If you ever need anything, please reach out through your patient portal or at [email protected].

Response from Klarity HealthSep 2, 2026

We're truly sorry to hear about your experience, Suzanne. Setting aside your lunch break and waiting 30 minutes — only to learn your appointment wasn't kept — is genuinely unacceptable, and we completely understand your frustration. While providers on our platform make independent scheduling decisions, this falls far short of the standard of care we hold ourselves to at Klarity, and we take your feedback very seriously. We want to make this right. Please reach out through your patient portal or email us directly at [email protected] so our team can look into what happened and ensure you receive the care you deserve. You deserve better than this.

Response from Klarity HealthAug 30, 2026

Sarah, we're sorry for the frustration here. Clear pricing, intake forms, and appointment scheduling should feel straightforward, and what you described does not meet the experience we want patients to have. We take this seriously and want to look into what happened with your account privately. Please message us through your patient portal or email [email protected] so our support team can review the details and help resolve this as quickly as possible.

Response from Klarity HealthAug 25, 2026

Square Root, we’re sorry for the frustration around accessing your records. That should be handled promptly and clearly, and we take feedback like this seriously. We’d like to look into what happened and make sure any remaining documentation concerns are resolved privately. Please contact us through your patient portal or at [email protected] so our support team can follow up directly.