Klarity HealthReviews of helloklarity.com

3.9568 reviews
Doctors & Surgeons
370 Convention Way, Redwood City, California

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Klarity Health

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About Klarity Health

Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.

Klarity Health (helloklarity.com) has 568 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: helloklarity.com
Website: helloklarity.com
Category: Doctors & Surgeons
Location: Redwood City, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Write a review

About Klarity Health

Klarity Health (helloklarity.com) has 568 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: helloklarity.com
Website: helloklarity.com
Category: Doctors & Surgeons
Location: Redwood City, California
Listed on Five Star Index: 2026

Mental H.

Jun 10, 2025

Worst Experience – Deceptive and Inefficient

Klarity has been one of the most frustrating platforms I’ve dealt with. During the hiring process, they assured providers that they wouldn’t charge for no-shows. That was a lie. Now, they expect providers to fill out a lengthy dispute form for every missed appointment; a form that takes 3–4 weeks to process. Tracking every patient no-show is nearly impossible, especially when patients are booking independently without proper confirmation. I even asked if we could be billed weekly or monthly to make it easier to manage, but that was ignored. Instead, you're charged $80 per booked appointment, regardless of whether the patient shows up or not. Honestly, I thought Zocdoc had issues, but Klarity is on another level of bad. Poor communication, broken promises, and an inefficient dispute system make this platform a nightmare for providers. Avoid if you value your time and sanity. Here's a sample of the dispute form: 1. Patient was not reachable: Attach proof of contact attempts, such as call logs, messages, or voicemails. 2. Patient double-booked or booked same day: Provide documentation of both bookings and note any readiness or timing conflict. 3. Outside scope of your practice: Share an intake form or patient message showing a condition, age, or request that falls outside your clinical scope. 4. Inability to fulfill patient medication requests: (e.g., unable to prescribe controlled substances, etc.) Confirm clinical inappropriateness or prescribing limitations. Upload visit notes or communication. 5. Provider availability conflict: If the platform allowed a booking outside your listed availability, upload a screenshot or brief explanation. 6: Verification – Patient Insurance Not In-Network: Select this if the patient claimed their insurance was accepted, but it was later verified as out-of-network. Please upload any verification attempts, patient-provided documents, or proof of out-of-network status. 7. Insurance not accepted 8. Other (please explain): Briefly describe the reason and include all relevant supporting documents.

Response from Klarity HealthFeb 5, 2026

Thank you for taking the time to share your feedback. We understand that billing and administrative processes are critical to your experience as a provider on our platform, and we take these concerns seriously. We're continuously working to improve our systems, including the dispute resolution process, to make them more efficient and provider-friendly. Your feedback is valuable in helping us identify areas where we can do better. We'd like the opportunity to discuss your specific concerns directly and work toward a resolution. Please reach out to our provider support team so we can address your billing questions and explore solutions together. We're committed to building a platform that supports both providers and patients effectively.