Klarity Health Reviews | Read Customer Reviews of helloklarity.com

Klarity HealthReviews of helloklarity.com

3.9568 reviews
Doctors & Surgeons
370 Convention Way, Redwood City, California

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Klarity Health

About Klarity Health

Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.

Klarity Health (helloklarity.com) has 568 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: helloklarity.com
Website: helloklarity.com
Category: Doctors & Surgeons
Location: Redwood City, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Klarity Health reviews

568 approved reviews, newest moderated first

Steven Edmonds J.
Feb 19, 2026
Well i was unfortunate today and couldn't get away from work for my appointment. I just hope not
I really couldn't tell you I missed my first visit cause I couldn't get away from work. I just hope they'll reschedule me where I want have to loose $359
Response from Klarity HealthFeb 25, 2026
Thank you for your honest feedback, Steven. We completely understand that life can get in the way, and we're sorry to hear you weren't able to make your first visit. We know the concern about the cost can add extra stress, and we want to help. Please reach out to our team through your patient portal or email [email protected] so we can look into your situation and discuss your options for rescheduling. Your well-being matters to us, and we want to make sure you get the care you're looking for.
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Marcus H.
Feb 18, 2026
I had a truly great experience!
I had an great experience. Andrew was exceptionally knowledgeable, helpful & professional. I've been on TRT for 10 years. I needed to renew my prescription but the provider i newly switched to, to my surprise, doesn't recognize TRT as a medical issue. I was shocked how much Andrew knew, not just about TRT, but metabolic health science. He asked me more questions, making sure the TRT wouldn't be harmful to me, than Men's Health Clinic (where I first stated TRT) and my previous primary care physician who gave me my last prescription. Don't have any reservations about the low price. I'm confident it won't stay that way for long. I can see him getting vert busy, forcing him to raise prices due to demand. If Andrew covers the medical issue your dealing with, don't hesitate, Book him. You will be happy you did. FYI. This is not a commercial. I mean every word. I rarely spend this much time or thought on a review but he deserved it.
Response from Klarity HealthFeb 25, 2026
Marcus, thank you for taking the time to write such a thoughtful and detailed review! We're honored to hear about your experience with Andrew and his deep expertise in metabolic health. The fact that he went above and beyond to ask thorough questions and ensure your safety speaks volumes about the kind of provider he is. We're proud to have him on the Klarity platform. Reviews like yours remind us why we do what we do. If you ever need anything, please reach out through your patient portal or email [email protected]. We're here to support you every step of the way.
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Rob C.
Feb 17, 2026
By far the best online provider!
By far the best online and/or tele-health experience I’ve ever had. The doctors office was in contact immediately and I was given a phone number for any questions I could have before the tele-health appt. I’d had a lot of trouble finding a local psychiatrist that was taking new patients in less than 6 months. I booked an appointment and my previously diagnosed condition was evaluated by the doctor, confirmed and I started treatment the next business day. Thanks so much Klarity and Dr. E!🙏
Response from Klarity HealthFeb 25, 2026
Rob, thank you so much for this incredible feedback! We're thrilled that your experience with Klarity and Dr. E exceeded your expectations. We know how difficult it can be to find a psychiatrist taking new patients quickly, and we're grateful that Klarity could help bridge that gap for you. The fact that you started treatment the very next business day is exactly the kind of accessible, responsive care we aim to provide. If you ever need anything going forward, please don't hesitate to reach out through your patient portal or email [email protected]. Your well-being matters deeply to us!
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Steph
Feb 17, 2026
Absolutely awful company
Absolutely awful company. Stole money out of my account even though I canceled my appointment. Now the provider is refusing to refund it even though it was confirmed canceled previously. This place is a total scam - don't waste your time or money.
Response from Klarity HealthFeb 25, 2026
Steph, we're deeply sorry for the frustration and distress this has caused you. Being charged after you believed your appointment was canceled is not the experience anyone should have, and we understand how upsetting that must be. This does not reflect the standard of service Klarity strives to provide. While providers on our platform make independent clinical decisions, including around scheduling and refunds, we want to step in and help resolve this for you. To protect your privacy and look into the details of your account, please contact us directly through your patient portal or email [email protected]. Our team is ready to assist you right away. You deserve a resolution, and we're committed to making that happen.
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jessica Q.
Feb 16, 2026
Helpful
Timely, responsive and listened. Thank you, happy up have connected with someone who helps!!
Response from Klarity HealthFeb 25, 2026
Jessica, we're so happy to hear that! Being timely, responsive, and truly listening are qualities we value deeply at Klarity, and it's wonderful to know your provider embodied all of that. We're grateful Klarity could help make that connection for you. If you ever need anything in the future, we're just a message away through your patient portal or at [email protected]. Here's to your continued health and happiness!
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Steph
Feb 13, 2026
I manually scheduled an appointment on…
I manually scheduled an appointment on Monday the 9th but canceled over the phone when I talked to someone who mysteriously says that are in "doctors office." I did NOT schedule the appointment on the 11th so why would I have a need to cancel an appointment that I did not schedule?! When the office called me again they told me that I had to cancel. WHAT?! I had to cancel an appointment that I didn't even make. Make that make sense. Regardless, I promptly canceled the appointment only to be charged $90 for an appointment I didn't even make.
Response from Klarity HealthFeb 25, 2026
Steph, we hear you, and we're sorry for the confusion and frustration surrounding your scheduling and the charge you received. Being billed for an appointment you didn't schedule is understandably upsetting, and this is not the kind of experience we want for anyone on our platform. We take concerns like yours very seriously and want to look into this to get it resolved. To protect your privacy and review the specifics of your account, please reach out to us directly through your patient portal or email [email protected]. Our patient support team is ready to help sort this out for you as quickly as possible.
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B P.
Feb 13, 2026
Smooth process
Smooth process They were great at finding me the right Dr, and there team was in constant communication the whole time left my mind at ease. I would definitely recommend and use again.
Response from Klarity HealthFeb 25, 2026
We really appreciate your kind words! Hearing that the process was smooth and that our team kept you informed every step of the way means a lot to us. Finding the right provider should feel easy and reassuring, and we're glad that was your experience with Klarity. Thank you for the recommendation! If you ever need anything, you can always reach us through your patient portal or at [email protected]. We're here for you.
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Nik
Feb 13, 2026
unethical business practices
This platform felt unethical and scammy. Klarity Health held onto my card information and later attempted to charge it for random “late cancellation” fees connected to appointments that didn’t even exist. The idea that a company can store your payment details and then attempt charges later under false billing reasons is extremely concerning. Customer support is nonexistent — no live phone help, no email responses, and no accountability. I would strongly caution anyone before entering their payment information on this site.
Response from Klarity HealthFeb 25, 2026
Nik, we're very sorry to hear about your experience, and we understand how alarming unexpected charges can be. The concerns you've raised about billing and customer support accessibility are deeply troubling to us, and they do not align with the standards Klarity holds. While providers on our platform manage their own scheduling and billing practices independently, we take your feedback extremely seriously and want to investigate what happened. To protect your privacy and review the specifics of your account, please reach out to us directly at [email protected]. Our patient support team is committed to looking into this and working toward a resolution for you. You deserve transparency and accountability, and we want to deliver that.
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