Klarity HealthReviews of helloklarity.com

Response from Klarity HealthMay 13, 2026

We're truly sorry to hear about your experience, and please know this is not the standard of care Klarity strives to provide. A missed appointment with no way to reach your provider — and then feeling unheard when you sought a resolution — is deeply frustrating, and we completely understand why you're upset. While providers on our platform make independent clinical decisions and manage their own availability, we take the overall patient experience seriously, and what you've described falls far short of what our patients deserve. We'd genuinely like to help make this right. Please reach out to us through your patient portal or email us at [email protected] so our team can review your specific situation and work toward a fair outcome. You deserve better, and we're committed to being here for you.

Response from Klarity HealthMay 8, 2026

Hi B Felder, thank you so much for sharing this! We love hearing when our patients have a great experience — it truly makes our day. Dr. Rose is a wonderful clinician, and your kind words will mean so much to her. At Klarity, our mission is to connect patients with dedicated, compassionate providers, and feedback like yours reminds us why this work matters. If you ever need anything along the way, we're always here — reach out through your patient portal or email us at [email protected]. Wishing you all the best on your care journey!

Response from Klarity HealthMay 7, 2026

Thank you so much, Ryan. We're really glad to hear Alexa made you feel cared for and supported, especially after the uncertainty going into your appointment and the pharmacy trouble afterward. Going the extra mile to help patients get the care they need is exactly what we hope for on our platform. We truly appreciate you taking the time to share this, and if you ever need anything, you can always reach us through your patient portal or at [email protected].

Response from Klarity HealthMay 7, 2026

Thank you for sharing this, Cameron. We're so glad to hear you found a provider you feel safe talking to and that Morgan's approach is already helping. It also means a lot to hear Jenna and the booking and insurance experience made things feel simple and supportive. Feedback like this reminds us why we do what we do. If you ever need anything, don't hesitate to reach out through your patient portal or at [email protected].

Response from Klarity HealthMay 6, 2026

Hi Eric, thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've encountered — being charged when you expected a refund is an incredibly stressful situation, and we understand how upsetting this must be. We want to acknowledge that our providers are independent clinicians who make their own medical and clinical decisions. That said, we take billing concerns and refund disputes very seriously, and this experience is not the standard we hold ourselves to. We'd like to look into this right away. Please reach out to our support team directly through your patient portal or by emailing us at [email protected] so we can review the details of your account and work toward a fair resolution as quickly as possible. We're committed to making this right for you, and we appreciate you bringing this to our attention.

Response from Klarity HealthMay 3, 2026

Thank you for sharing your experience. We understand how frustrating it can be when treatment expectations aren't met, especially regarding medication. While providers on our platform make independent clinical decisions based on their professional assessment, we take feedback like this very seriously and want to help resolve this as quickly as possible. Please reach out to our team directly at [email protected] or through your patient portal so we can look into your specific situation and support you.

Response from Klarity HealthMay 2, 2026

S. Pollard, we're truly sorry to hear about your experience. We understand how frustrating it is when you can't get your medication because a simple question needs clarification, and that's not the experience we want for our patients. While providers on our platform make independent clinical decisions, we take this very seriously and want to help resolve this as quickly as possible. Please reach out to us directly at [email protected] or through your patient portal so we can look into this immediately and work toward a resolution.

Response from Klarity HealthMay 2, 2026

Thank you for sharing your experience, Brittany. We're glad things were great at first, but we understand your frustration with the delay on your prescription. We're always working to improve, and we want to ensure you get what you need without unnecessary waiting. If you need assistance getting this resolved quickly, please don't hesitate to reach out at [email protected] or via your patient portal.