Mike
Effective Therapy, Mediocre Company
I will start with the pros. The therapy did wonders for me. I am doing the 24 session package and after session 15 or so, my suicidal ideation has completely vanished. I don't know how long it will last, but this is the first relief I have felt in 30 years. The cons are mostly around interactions with the company. I am currently in the process of validating my insurance with them for the 5th time. They tell me it is invalid, I tell them to double check, they say "oops, sorry, we were wrong" and then we move on. The next time I schedule an appointment or need a my next dose sent to me, the process repeats. Their website has been broken from day 1 and it is impossible to reschedule appointments without opening a support ticket. In the support ticket they tell you that you must cancel within 24 hours of the appointment or they will charge you $100. They then take a couple of days to respond to your request to cancel or reschedule, bringing you withing that 24 hour window, so you get to fight with them about that. I had some second thoughts before taking my first dose and considered a refund until I learned that I would only get 50% of my money back. That is an insanely steep cancellation policy when you have not yet even started the program. On the up side, it resulted in my going through the program which has been life changing. All in all, they are a pain in the ass to work with, but the therapy works.