HelloDivorce.comReviews of hellodivorce.com

I was recommended to and have been recommending HelloDivorce and it's very easy to see why. It's Turbo Tax for divorce. It takes a complicated and potentially VERY costly process and makes it quite simple to DIY-it. The cons are: 1) Lots of upsales. The questions you can get answers to from a human for free are very limited and they're quick to refer you to someone you have to hire 2) It really only works for fairly simple, straightforward divorces where communication between spouses is pretty good. We agreed on almost everything but there were still times we needed more help than HelloDivorce could give. 3) If your spouse suddenly stops responding at any point in the middle of the divorce process (mine took 14mos) you can file a default judgement divorce, but you have to start all over again and pay HelloDivorce all over again as if it's a brand new divorce case. But the list of pros is much longer: 1) The whole divorce cost less than $5k (the average 1 month attorney retainer) 2) I always knew exactly what was going on with my divorce 3) It all felt very much in my hands and not at all up to a random judge or court to make huge sweeping decisions for our family 4) Knowledgeable customer service 5) Simple, intuitive and easy to use interface 6) If my spouse had been more cooperative it could've easily been finalized in just over 6 months 7) HUGE shoutout to my coordinator Charlene who was excellent, and I can't sing the praises of their Divorce Real Estate Finance Expert Chris Freemott enough. He really went above and beyond with me.

For Charlene I give 5 stars! She was amazing, patient, direct, helpful, and kind. The whole process for our uncontested divorce took 15 months and she treated us the same day one as she did by the time we were done. She navigated working with us both well, even through a not great process. I am giving 4 stars overall as I feel like I was not well prepared for what the process would be like and would have greatly appreciated more timeline info up front when signing up. My ex was not aware he even had paperwork to do for months and maybe a system generated email would have prompted action.

TL;DR Hello Divorce is an accessible, streamlined platform that makes filling out divorce forms and getting answer to your questions simple (usually) and affordable. Chris and Neil were invaluable to me during this time and gave high-quality, low-cost advice and guidance. At times, I did ask my case managers for advice, but was told to talk to an attorney. (A little too much of that.) And the final judgement got mixed up a bit. But overall 8/10. This is my second review for HelloDivorce. Now that the divorce is final, I wanted to give some feedback on the process as a whole. What I said about the people with whom I worked still stands. Overall, I had a very good experience with everyone. I chose the Pro Plan, then upgraded to the Plus Plan with my ex so he could be gently guided along the process. For reference, we divorced in California and the process took about 18 months. Because we took so long to get the steps done (our fault), we bounced around between a few case managers, which was kind of a bummer. However, they seemed to be able to transition us smoothly. And I was able to get good quality and consistent care and information from Chris (real estate) and Neil (attorney), regardless of the status of the divorce. Both my ex and I did use HD's attorneys and I felt like there was a little discrepancy with the information regarding child support/marital support that had to be figured out in the end, but it's possible my ex did not retain and relay the information properly. We figured it out and thankfully it only took a few visits with the attorneys. One unfortunate issue I did have was at the end of divorce proceedings. I was told that my case manager would "monitor the final judgement's status through the family court clerk's office." I took that to mean that I would be notified by the case manager when the divorce was final. Instead, my ex received paperwork in the mail just a couple of days before Christmas. I had no idea it was coming, and he got his papers before I did, so I could not prepare for it. It was just a bit shocking. When I asked about it later, I was informed that my case manager "would have to look at the forms that were received to let you know what is and is not final. *** County does not allow anyone to look up cases so I can only base the information on the forms." That was not made clear to me and I was very confused and somewhat saddened that the final judgement had been received like that. In the end, net positive experience. I am glad I asked for help and got it when I needed it. The pricing model is fair and appreciated. Come prepared to meetings with attorneys and coaches so you can get the biggest bang for your buck. Thank you, Hello Divorce. I hope I never have to use you again. :)

Hannah is amazing! Patient, thorough, quick to respond. I will say that the attorney service was not helpful. Asked her for advice on alimony and it was info I could get on my own and already was familiar with by just searching on Google. Still , overall I think it's a great way to keep divorce costs affordable.

The process of divorce is overwhelming and complicated. Without HelloDivorce I do not believe we would have figured it out on our own. We ran into several roadblocks from the court, but because we had HelloDivorce, we had someone that was able to give us the correct paperwork and help us navigate through the process.

Overall a good experience so far, have just struggled with expectations of how the program can help fill in the gaps for us. Have felt a little disconnected, especially during such a difficult time. I'm sure as we get going, things will become more clear.

I had an overall positive experience with Hello Divorce, and I would tell anyone to give it serious consideration among the options. (I can't compare the service to others, as its my first divorce.) Hannah and Charlene were kind and patient guiding me through an inevitably stressful process. Hannah, in particular, navigated a lot of back and forth as I figured out how to handle the financial disclosures. For the most part, their communication was clear and expedient. I found the daily chat "open hours" indispensable when I wanted a quicker response or found emailing cumbersome. I encountered a few sticking points, however, that suggested some ways HD could improve. First, I was deep into the process when I learned that I was meant to check the box dissolving my original domestic partnership along with the marriage dissolution on the initial petition. Therefore, I had to start the process over, including serving my spouse and all the other steps, delaying my divorce by 70 days. Charlene swung into action to get things moving as quickly as possible; still, the online questionnaire could easily have picked up this uncommon but not wildly bizarre situation. Second, HD could provide more resources on how to handle common matters like dividing communal property. The HD team said they couldn't advise me on how to do it because they weren't lawyers, so I had to purchase lawyer time. But what the lawyer did on the form was so straightforward---just a list of what will be mine and what will be his---that I felt like a short article could have taught me (and saved me $450). That said, it's very fortunate I spoke with the lawyer because she caught the all-important detail about the domestic partnership; otherwise, I'd be divorced but still domestic partners with my ex. In sum, the personal service was quite good---I appreciated everyone's positive and helpful attitudes---and some tweaks to the web forms and online information could make for a smoother experience overall.

The experience was great and it was nice having a dedicated point of contact to help keep things moving through the process (shoutout to Hannah St.Clair!). The only bumpy part of the process which could use some work is when an account moves to a true default. The attorney who had been working on my documents was under the impression that Hello Divorce would be initiating contact and sending docs, and Hello Divorce seemed as if the attorney was going to be reaching out to them. The process of sending approved drafts back for finalization and return to me for signature took months longer than it should have due to the attorney not being responsive, which resulted in my divorce being finalized several months later than it should have been. Other than that, it was a smooth experience and the HD team did a great job escalating and getting this over the finish line.