Amy
Great people with a repetitive inefficient process flow
The representatives were all kind, empathetic, and professional. The portal was sluggish and repetitive, and the process flow was cumbersome. * The forms should have autofill. I had to reenter the basic information on every form. It should have been entered once and prepopulated on the other documents. * The SLA for representative to respond to questions is two business days. This slowed the process too much to make the platform usable for me. Confirming the information in the initial notice took a month because one question would generate another question, which had another two-day wait.
Response from HelloDivorce.comDec 11, 2025
Hi Amy, Thank you for this thoughtful review. We’re glad our team showed up with empathy and professionalism, and we’re sorry parts of the portal felt repetitive or slow. You’re right that the process flow isn’t perfect. Re-entering information and waiting on back-and-forth questions can be frustrating. At the same time, our portal is still the most comprehensive divorce software available today, covering every required form, step, and state-specific rule, which can make it feel heavier than tools that only handle a small slice of the process. That said, we'd like to streamline the process even more, which is why our team is already rebuilding core sections of the software for 2026, including true autofill, better logic, and a smoother pace. You also mentioned the response times. While our 2-business-day SLA is standard for legal support, it’s not ideal when questions pile up. This is why we created Hallie – our AI divorce assistant – to give you instant answers on most issues so you don’t lose momentum. And when something needs a human, our team is always available live on chat each business day. We appreciate your honesty. Feedback like yours helps us make the experience faster and sharper without losing the accuracy people rely on. — The Hello Divorce Team