BonsaiReviews of hellobonsai.com

This email was sent by Dorian at HelloBonsai; Hello, Your account was subject to a manual review process. As a result of it, I regret to inform you that we will not be able to support your Bonsai account going forward. We have made sure to cancel your subscription and will refund any unsettled payments. This will allow you to receive payment from your client via an alternative means. We will issue the refund at the end of business day tomorrow, 09/29/2023. We wish you and your business the best going forward. Thanks for your understanding, Dorian Bonsai Operations Please find the communications that I originally sent to Dorian - There are no links available - I am currently in the process of an event and I am required to send links to my client. If I at minimum had received a courtesy email stating that my account is up for review this would have allowed me to provide the necessary information to ensure that I am not at a disadvantage. In addition to this; upon signing up we were required to enter literature about our company. This literature was absolutely clear - I do not understand the purpose behind what you all are doing. I am well within my rights to determine if I wish to refund the funds to my client and bill on another platform. I am paying a fee to use your platform. I will need to understand in its entirety what this means. Please resend the link and if possible - due to the event I will need to resend all emails and invoices to my clients email address. Is there a contact number for this company ? . How do your customers find you? At the hospitality hub customers are normally found at hotels and events. We facilitate special events at hotels to increase brand awareness and visibility. These events can be weddings; themed parties and or networking events. 2. Provide your SS-4/CP575/EIN assignment letter for the business - ATTACHED! 3. Provide any online presence for your business - Our partnerships are with hotels thereby all proposals and promotional materials are sent directly between us and resorts. Hence, I think its necessary to know as a business owner that you may want to seek another solution, considering the discretionary policy of cancelling the plan was not from a legalistic standpoint but rather because I strongly communicated with the rep about the terms and conditions. I would pleased to share my email thread with you if you desire to understand and if it assist with making a decision when moving forward with this platform. amarakia.thompson at gmail.com

This platform is extremely unprofessional. When you sign up you are requested to upload all documents needed, business, and identity. Then because you're new to the platform, your funds are put on a 7-day business hold. Well on day 7 I was told that my identity couldn't be verified and my account was frozen after sending in my driver's license 3 times. I wasn't informed until it was time to pay out my profits. There's no customer service line and their chat feature is used more as an email feature. They get back to you when they feel like it. It also lets you know when they've read your messages. I can't tell you how many times my messages were in "seen" status for hours and still no response. I have employees to pay and operational expenses. This is honestly the worst experience a business owner should ever have to endure. Please do not ever use Hello Bonsai.

Front end seemed great, was so pleased to set everything up and get rolling. Then the wheels started to come off. My first transfer of funds from my client was held by Bonsai for 7 biz days. (ok I guess...it's in their policy) Then my next TWO client transfers were held up for an additional 7 BUSINESS DAYS before being deposited to me. (I do not as of writing this have access to the $$.) I have set everything up correctly in my account, set up biz banking, been verified, etc. This is fraud and equivalent to what the large banks have done. Floating $$ and collecting interest. I tried to bring this up with customer service twice and was given a generic, unhelpful response. Each response took almost a full day. In addition, my banking card never arrived and I was never able to set up my external account with micro deposits. I finally connected it today via a diff method. All in all I've had a TERRIBLE experience and my funds are still held hostage by Bonsai. Just awful. Buyer beware.

They steal your money from your clients when they pay you. My money has been sitting hostage for 10 days for no good reason. I have a debit card and everything connected. All they have is an email customer service so you’re are the mercy of whenever they feel like getting back to you. My payout is 2 days later so no reason this should be sitting in limbo. I want my money. UPDATE: You responded that my payment processed, sure it did. 2 weeks after the client paid me. That is UNACCEPTABLE. Period. We all have bills to pay and my rent was 2 weeks late because you held my payment from me for over two weeks. AND you took $17 from the amount I was given for fees.

I switched from Dubsado to Bonsai, but after contacting Bonsai support about an issue soon after signing up, it was clear that their customer support was very unreliable. It took them a day to respond to my issue and when they finally did respond they asked for more information. I provided it within 10 minutes of the request. Six hours later still no reply from support. If I treated my customer's support issues like this, I would be out of business. You need to step up your game as there are lots of alternatives available. You don't deserve my business.

We have been using Bonsai for the past 5 months and have encountered several bugs. Unfortunately, their customer service is unreliable. You write to them and if you're lucky, they get back to you the next day, which doesn't work when you need to be sending contracts and invoices to your clients ASAP. I just had another incident yesterday and got a reply with a question today. I replied immediately and they still haven't seen it so who knows when it will be resolved. I've started to transition to HoneyBook which is far better and has great customer service so far!

Cancelled my account with no reason after providing all documents for payout. Dont trust them to leave you hanging at any moment.

The platform is great. The customer service is horrible. They return inquiries within 24 hours but all of mine have been 2 to 3 days. I asked a simple question regarding payouts and was told they are unable to service a business like mine (merch consulting) and I would need to find another platform. When I followed up to ask a normal question as to why they were unable to service a company like mine, they wrote - "Thanks for following up. Due to the proprietary nature of our review, I am not able to share the exact factors that led to the decision." Happy to share the entire email chain to whomever is thinking about using this platform. It's good until you need customer service.