BonsaiReviews of hellobonsai.com

We tried to create bonsai profile. they turned down our application because they could not resolve issue which was initiated because of them. they have one of the worst tech teams and tech support in the industry

Just don't bother wasting your time. I am a digital marketing agency, so I thought this looks amazing so I opened an account. My account was locked immediately and it told me to message support, so I did. You still have access to all the features whilst this is happening, so I spent time adding all my details and setting up clients and tasks etc. After 3 days, they reply saying my account has been cancelled, READ THE REASON BELOW: "Your account was subject to a manual review process. As a result of it, I regret to inform you that we will not be able to support your Bonsai account going forward. While we wish we could support every business, there are certain cases in which we are not able to provide our service. We have made sure to cancel your subscription and refund any unsettled payments." I mean what type of software specifically designed for marketing "can't support every business". If you can't support business for whatever reason, don't offer a subscription plan in the first place. So now I'm left with 4/5 days wasted, clients waiting for proposals, because Bonsai "can't support my business", with literally no real reason given. So I will be taking my business elsewhere. DO NOT WASTE YOUR TIME ON THIS TRASH SERVICE.

Hi, the bonsai bank is nothing but fraud, they are scammers pretending to be a bank. Do not open an account with them, do not deposite your money into the account nor use it for your business. As soon as you start putting money into the account out of no where they will close your account. You will not be able to access your money or account. They will not give you access to your own money. They will literally steal your money right from underneath you. As I write today. I'm still fighting them to rewire back to me money that I rewired from my personal account from another bank into my bonsai account. I'm so happy I didn't give the bonsai account to my customers. I would have lost way more money than what I'm fighting for now. The most annoying thing is they cancel your subscription but yet they still charge you for the monthly fees even though they say your account is closed and that they can no longer work with you. Please please please do not invest with bonsai.

Bonsai / Hello Bonsai is absolutely terrible. They charge ridiculous transaction fees and then hold your money up for weeks after the payment has been made. Absolutely infuriating, they have massively screwed up my business. I wish I had known this before signing up with them. I canceled my account with them as soon as I learned about their predatory practices. Literally, any other service would be better than Bonsai. In addition, Bonsai support is practically non-existent. I have never paid so much for a service and not been able to get an actual person on the phone to try to resolve even the most basic issues.

If I could give them a Zero I would! Buyer BEWARE!!!!!! Unless you like the thought of your business getting, literally, shut down, out of nowhere, without notice, with out providing a reason. Then Run Away! Run Far Away! I started Bonsai for my small business, due to a recommendation. I started my account and finally getting everything set up. Just tied in my whole business. I thought everything was going great! Paid for the service. Then I get this: (This is Dorian with Bonsai Operations reaching out with an update about your Bonsai account. Your account was subject to a manual review process. As a result of it, I regret to inform you that we will not be able to support your Bonsai account going forward. While we wish we could support every business, there are certain cases in which we are not able to provide our service. We have made sure to cancel your subscription and refund any unsettled payments.) I received this on a Friday afternoon; (it was sent in the morning however my business is not in front of a computer). Dropping my company without a heads up, notification of an issue, without attempts to fix whatever problem they had, and without explanation as to why. When I went to find the number to call customer service, low and behold..........they no longer have one that they offer to their clients. I was hoping to resolve whatever issue, it was, that they had or at least get a reason as to why. What you have to use is their messenger which, according to them, "Our usual reply time A day". I tried to ask the messenger AI for a number to call it replies; "The team will get back to you soon - our typical response time is 1 business day." This being a Friday, I wasn't going to hear anything till Monday at the earliest. Now what I can say is that, when I was begging for answers through the messenger, someone from service, not the AI, started to type me a reply, but they stopped at just typing. I never received a response and the rest of my messages after that have yet to be seen. What I had figured out, on my own, is that the invoice that I sent that day was frozen, my clients who had paid through the system were refunded, anyone else that is trying to pay will not be allowed to, and I am still awaiting my refund from Bonsai. What Bonsai does not see, is that the businesses that they just "Drop" have to jump through hoops and have actual damages. For having to rework everything, retrain, rebuild a whole new system, reinvoice, reach out to all of their clients and hope they understand and actually pay. Bottom line, your business is nothing more than another account to them. They do not care about you or your lively hood. If they did then they would have worked with me and would at least have a direct way to contact support during business hours. Businesses that rely and trust you with their literal business need you to care about them! At least enough to assist them, and if there is an issue, communicate and pave a way for "your client" to achieve a resolution. Don't just drop them.

If I could leave a ZERO star, I would. This is the absolute worst company I've ever stumbled across. I am a freelance social media manager and I was attempting to make invoices for my clients through Hello Bonsai. The invoice sending was successful, and my clients were able to easily pay. At that point, Hello Bonsai decided not to release the funds to me. Instead they continued to ask extremely vague questions about my business that led to them saying I couldn't provide them with enough information to validate my business. Vague questions where it was impossible for me to provide a suitable answer. So my belief is that this was intentional to keep the funds for themselves. I even went to the trouble of having an executive, from the company that hired me, write and sign a letter stating they hired me to do their social media management. That still wasn't good enough for them to release my funds. I also provided website addresses, Instagram handles, marketing strategies from private meetings within my company, and much much more. None of it was "apparently" sufficient. Additionally, multiple people were responding to the support messages from Bonsai, and none of them were in the loop with each other on what I had already provided. So I went in circles and provided duplicate information to Bonsai at least 5 separate times. All of which was never "enough info". I cannot stress enough that no one should ever ever use this company. They are FRAUD and they intentionally make it impossible to get your funds. I'm hoping that my client gets refunded, but who knows if that will happen. I opened an online investigation of their website and services, so maybe soon they will be shut down for good. BEWARE!!!!!!!!!!!!!!

This terrible company randomly cancelled my account, blocking three of my new prospects from signing with me. We ended up losing over $60k in revenue. They also provided me with no reason why it happened. Stay away from this company. Stick to docusign.

Like others, the moment I was paid through Bonsai, I received an email from “Dorian” indicating my account was frozen and I must verify my identity via an emailed link that was never sent. Additionally, this account freezing without warning happened on the weekend, so of course no one is available to respond or release my payment. I’m unable to access my account to provide any missing information & I set up my account as thoroughly as indicated before this incident. Reviews within the App Store show this is a common occurrence and receiving my payment could take weeks. Do not use Bonsai for payments. Actually just don’t use Bonsai - their platform is buggy and glitches out regularly.