BonsaiReviews of hellobonsai.com

They refuse to cancel an account attached to an email that no longer exists, even the account has not been used in over 2 years. Multiple conversations with customer service, yet they still charge my bank every month, forcing me to file a dispute with my bank.

Everything started out great. As a freelancer, this was the perfect tool for covering the admin aspects of my freelance business. Then for no reasons, my account was blocked for some reason and I had to go through a verification process. I went through the process and I wasn't able to get my account back on track. They closed my account without any further details. This is the type of company to avoid at all costs. No reasons for why your account was blocked, no way to talk to a real person to resolve any items. If you are working with this platform just know that you can be set up for a similiar scenario at any time. Use at your own risk!

Company has a good product. BUT their customer support is AWEFUL. It takes days to hear back from them. And when they do, there's zero show of concern on how sensitive it is to miss the services of a platform you've trusted to handle client work. I paid my first subscription and in the first week there was a bug and I couldn't use the app. Took weeks to fix. Now I am unable to login and on contacting support, they need to take 3 days to go over stuff. All this while, my business is paused.

pplicate is NIET te vertrouwen!!!!!!!! Account geblokkeerd na twee weken gebruik. Klantenservice eerst heel vriendelijk. Daarna een ‘standaard’ tekst en verder weigering van verdere informatie. Vermits ze ook niet meer reageren kan je u dus niet verantwoorden noch een uitleg geven of krijgen. De account is enkel gebruikt voor een vriendengroep geld verdeel lijst. Er was nog geen bankkaart aan toegevoegd. Op welke gronden ze u dan blokkeren is een raadsel. Als ze ‘zomaar’ accounts kunnen blokkeren klinkt niet veilig. GEBRUIK DEZE APP NIET!

Terrible Experience This is (removed name of employee) with Bonsai Operations reaching out with an update about your Bonsai account. Your account was subject to a manual review process. As a result of it, I regret to inform you that we will not be able to support your Bonsai account going forward. ​ While we wish we could support every business, there are certain cases in which we are not able to provide our service. We have made sure to cancel your subscription and refund any unsettled payments. ​ We wish you and your business the best going forward. Thanks for your understanding, (Remove name of employee) ​Bonsai My response: This is unbelievable given the fact that I have added my banking details and a card is supposed to be mailed to me and yet they canceled everything after a manual review. Greetings (Removed employee Name) This is the first time an account I have created has been canceled in this manner. I have created a Bank Account and connected my business account to this application which was a lot of trust I placed in using this service. I want another review to be conducted and for any questions about my background or anything else that led to this determination. With much appreciation, BilllionairesMD

Created an account as my previous invoicing platform stopped being supported. I had used Bonsai before and had a good experience. I set up my account no problem, and got my client on board. Sent the first invoice and 3 days after they paid it, Bonsai said I was subject to a manual review. When I asked why I was flagged they said their process was “proprietary” and they refused to disclose it. I provided several documents they asked for and after over a week of back and forth, they closed my account and refunded my client. Super frustrating experience! I found out PayPal has invoicing and will just be using them from now on. Avoid Bonsai AT ALL COSTS!

Absolutely do not use this service. I made an account not long ago and after a week of using it they cancelled my account out of nowhere, which was gutting as it looks good. I then set up another account with a different e-mail and set up my business on there. I've had the account for 2/3 months now. I finally got my first client and was so excited to use it, guess what ? It happened again. I've set my client up on there and sent hi ma proposal, he's paid a 5% deposit through the proposal and they've just sent me an e-mail saying your account was subject to a manual review and was closed. DO NOT USE BONSAI, I WILL BE GOING TO TRADING STANDARDS ABOUT THIS

They held a payment and didn't send an email. I had to log into the app to see the notification telling me to reply to the email to release it. I checked my email, they didn't send an email, and the links on their website to contact support didn't work either. I had to record a loom and send it to their team. It is pretty lame that a company can hold onto 7k for over a week and not send any communications. I've since emailed their team 3 times. Please just release the money, you're holding up client work, which we're having to fund out of our own pocket. It's pathetic to say the least. I understand you need "Additional information is required" but for the love of god, send an email, or at least tell me where to submit this additional information. Edit: I got it sorted. I had to find the CEO on LinkedIn, send him a bunch of looms and screenshots, and then get passed onto their online chat. Once it started working, I had to do the exact process, send multiple screenshots, and create an entire email thread between myself and a client. Then, I was asked to fill in a form to ensure it didn't happen again. What a waste of time.