Hello AlphaReviews of helloalpha.com

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I have worked with various birth control companies in the past such as Simple Health, the Pill Club, and Nurx. I’ve had glowing experiences. I heard of Hello Alpha and I wanted to see what it was about. I recently checked out the website and filled in my info like I have with the other birth control companies. However, their site seemed to obviously be different. When I was looking through options and filling out the account info I got a message and realized the site sent a request for birth control. Before the healthcare provider could consult with me about any kind of birth control I informed her of the mistake and asked her to immediately withdrawal my request as I did not want to be unnecessarily charged for services I didn’t want or need. She immediately got back to me and said that everything would be handled. That was the 22nd. I then went and deleted my credit card information off the site and tried to also delete my account as I have never had an experience like that through the other companies I used and I wasn’t feeling great about it. I then get an alert on the 23 after I got confirmation that my request had been cancelled from my bank saying that I was charged $10. I reached out to them because that clearly had to be a mistake. I didn’t even consult with the healthcare provider. I was told that I could not be refunded and to think of it like a one-time doctors visit. I understand the sentiment but like I said I didn’t actually talk to the provider about anything. With other companies I’ve used you actually talk about what you’re looking for, what you aren’t, side effects, your previous birth control preferences. Then decide on the right choice for you. Then everything is laid out for you and you can confirm your order, after all the information, including cost is mentioned. I have used many of these sites. I am always diligent with looking at everything. I did not see anything that said I would be charged $10. Or to process my order. I have talked to the company and they maintain that it is there and when I filled out that information with those questions by submitting it I accepted the cost. They also maintain that the one-time fee was there. Sorry, but I don’t think I would’ve missed that. If I did then it must have been well hidden. Even if I did and it was in finer printer or an oversight. I let them know immediately of the mistake and asked for a refund. I did not order anything from their company. Wouldn’t the right thing to do be to simply refund me back? I didn’t think it would be such a difficult task to reach out and let them know an error happened and if it could be fixed. Instead, it seems clear that won’t happen. From talking to them online to over the phone, it was way too hard to reach a resolution. If I had actually used the services or had the birth control shipped then I could understand but this all seems very unsettling to be charged all because I wanted to explore a new birth control site. Furthermore, on the 22nd, I deleted my payment information. I refreshed the page to double check and it was gone. Somehow though, it was saved, then on the 23rd, the day after, I was charged. That sounds very suspicious. The agent I talked to said I don’t have to worry about any future payments because it was all taken care of and then when I went to check my payment options the credit card was back up there. There’s no way I can trust their company to be my potential birth control provider in the future. I have never had anything like this happen with any of the popular birth control companies I’ve worked with. I urge you to use any of the companies I’ve listed. They’re great! Whenever I’ve had any problems with anything from shipping to charges they have quickly and happily solved the issues. If this was any of them, I would've had a refund the same day, no questions asked. Do yourself a favor, go with the other companies I mentioned because I definitely wouldn’t recommend this one!

I have been trying to get in contact with someone to get a refund for five days now. I was misinformed about your services and thought it was more of a talkspace online therapy service. When I found out it wasn’t,I did not want to do it. I read your terms and conditions and saw that within three days I could get a refund. Not only was that ignored, you also sent and charged me for medicine I made it clear I did not want. I am disappointed and will not be interested in your services again.

My honest opinion it was horrible I would not recommend it to anybody they tell you they're going to charge you one price than they card charge u a way more expensive price with out telling you about it

Don't need it and will not let me cancel my account and prescription

No clear communication. No upfront cost of RX. No way to contact by phone, no invoice sent with RX. I will never do business With them again.

Shipped to the wrong address still have not received

i love the idea of this company, but i just want to warn anybody who tries it, it's not a scam, but the customer service is very bad at this point. your visit summary may take up to 48 hours, and your prescription may take 3-5 days to get to your pharmacy. once i got the summary, it said my prescription would be sent, so i expected that would happen pretty fast and called walgreens the next day. but it was not, and then i tried to call, and you can't actually call them, only leave a message. i was told different things for a few days, it would be ready by the end of the day, in a few hours, but it was not. when you try something like this for the first time and it is so unclear how it will go, you just worry it is a scam. especially with a company like this, i wouldn't want 1st time customers to think that.