Hello AlphaReviews of helloalpha.com

First consult went well, but then during follow up consult a month later the Doctor just stopped responding mid consult. They asked me a question, I answered and never heard from them again. I sent follow up messages every day that week trying to get a response, even attempted to contact technical support but never heard back from anyone. After 4 business days of silence I gave up and tried to cancel all services due to the unreliable response time but, go figure, I can’t get anyone to respond to that either. May end up having to go through credit card to get any results. YMMV but proceed with caution. Update: It took a few more days but I did receive a response back from my support ticket. They explained there was a glitch in the system that caused my messages not to be seen which is why I never received any responses. I appreciated them explaining the situation but I still cancelled due to lack of comfort in continuing with the service.

Stole my $ didnt send the prescription and won’t answer my emails.

On multiple occasions Alpha has been severely inconsistent and inconveniencing to me. The lastest inconsistency being Alpha not responding to my Support ticket stating my disappointment with their customer service. On June 21, 2020, I stated it was the last day of my prescription - therefore I would lapsing the very next day. I was then contacted by two different representatives to request IF I would like this prescription sent to my local pharmacy and WHICH pharmacy I would like this to be shipped to. Not only is my local pharmacy on file, but if I was at risk of lapsing there should have been no question as to if I wanted this prescription sent. BEST practice would have been to respond with the prescription has been filled at my local pharmacy on file - so that I would not miss TWO days of the prescription. Which would then have me experiencing unnecessary side effects. Alpha has failed to uphold their contractual agreement of ensuring the wellbeing and mental health of their patient is met. Every month since I started Alpha my prescription has not been delivered on time. The simplest of tasks would be to ensure communication with the client is prompt and the client does not have even more anxiety about if the prescription will arrive on time to prevent lapsing. This is very unprofessional and I will be speaking with an account representative for a FULL REFUND.

I want my money back. This is a total rip off.

The Alpha Medical provider told me that a medication I was prescribed would take effect immediately, but all the reputable scientific sources say it will take at least 2 weeks. Alpha does not have any options to help reduce anxiety immediately while longer term solutions ramp up. UPDATED (after Alpha response) I wanted to add a little more detail about my experience, after Alpha's customer service made the original experience look insignificantly bad in comparison. My provider gave me a bunch of links to things to read on the internet and everything she wrote to me was so general that it seemed like it was copy pasted from an internal template. She asked me to read a bunch of articles on different forms of anxiety from government sources and just shared links. I never ended up taking the medicine she prescribed. Instead, I tried one of Alpha's competitors. I spoke to a real human within 20 minutes, who prescribed an anxiety drug that isn't a controlled substance and worked immediately. I got it from my local pharmacy instead of having to wait for it to be mailed to me, but I could get future shipments by mail to save money. I also got real, personalized options for long-term care. Incidentally, I paid less than I did for Alpha's inaccurate and non-personalized recommendations. However, my nightmare was only beginning. I reached out to the Alpha care team immediately after discovering the provider was wrong about the medication they prescribed to request a refund. I also asked that Alpha delete my account information. It took the customer service team over two days to respond to me the first time. It took multiple exchanges to get a partial refund ($15 of $80), and they refused to delete my account, but they said they would cancel my subscription. Then, weeks later, I get a notification from Alpha for an anxiety med shipment. It turns out their customer service rep didn't actually cancel my account, even though I asked multiple times and they assured me it was done. Alpha's competitor significantly reduced my anxiety in less time than it took their customer service team to process a cancelation. My biggest regret is that they still have my medical information and refuse to delete it, even though their provider gave me inaccurate information and I never really used their services. Please avoid my mistakes and look for an Alpha alternative.

If I could rate 0 stars, I would. DO NOT BUY FROM ALPHA MEDICAL!! I made a first-time order and because of unfortunate circumstances had to cancel before 24 hours and while my order was still processing. I've sent countless emails and messages trying to get them to cancel and refund me my money and they never got back to me until AFTER the order had shipped and said it was too late to ask for a refund when I was already asking for a refund less than 12 hours after I submitted my order. On top of that, I got charged $50 for an emergency contraceptive I never ordered. Nobody is acknowledging me and they just keep ignoring my messages or shoving them away with a "you cancelled too late" response (when their cancellation policy states that they can't cancel after they ship the which, of course, they managed to conveniently wait for so it seemed like it was my fault for not cancelling sooner). They're thieves!

When I paid to get treated for bronchitis what I received instead was a message telling me to go see a real doctor and to get tested for covid (which I already had). When I told them this was essentially useless and asked for a refund they refused. THIS IS A SCAM DO NOT USE THEM!

They sent inappropriate emails with protected and sensitive medical information in the subject line. No discretion.