Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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ADENIKE S.
I cancelled my prescription and they continued to charge me for it anyway. I’ll never use this service again for that reason.
Response from Hello AlphaAug 3, 2020
Hi Adenike - thanks for reaching out. Jasreen here from the Alpha Team. Our team has resolved this. Please don’t hesitate to reach out if you have additional questions
dr_lesley
One of the worst experiences of my life. They are cheap, that's for sure, but trust me, you're better off paying more for quality service. They billed me and didn't send my prescriptions. It took several emails for a resolution. I asked them not to send a prescription one month, they did anyway, and of course, charged me. I finally had to send a nasty email demanding they stop billing my card and to cancel any and all future prescriptions.
Response from Hello AlphaJul 28, 2020
Hi there - thanks for reaching out. Jasreen here from the Alpha Team. We're sorry if you experienced any inconvenience and appreciate your feedback. If you still need any assistance with cancelling your subscription or skipping your future refills, please don't hesitate to give us a call or send us a message at app.helloalpha.com/messages.
Shelly A.
My package was sent to a totally different zip code
Response from Hello AlphaJul 28, 2020
Hi Shelly - thank you for reaching out to us. We truly apologize for this inconvenience and have identified the issue with USPS. Our team has reached out to you in your Alpha patient dashboard with further information. Please do not hesitate to reach out should you have any further questions or concerns.
Jerry F.
I agreed to a $10 consultation charge then was charged for 2 more prescriptions, one for $60 for 90 pills and the other $45 for 20 pills, for the exact same medication. All this without discussing with me nor with my approval.
Frieda L. J.
I requested that nothing else be sent or ordered because I only use the products for allergies every few months. Now I have 3 months supply of Singular and 3 months supply of Advair and an extra 30 day Albuteral inhaler. I would not mind a extra 30 day supply for each, but 3 months extra is excessive. PLEASE DISCONTINUE ORDERING UNTIL I REQUEST MORE. Thank you, Frieda Jenkins
Angela A.
I’ve attempted to contact you guys about medical issues I’m having and everyone I’ve communicated with either A has no clue what they are doing, B don’t know how to read, C don’t care at all about their job or clients. I’ve had extreme reactions to the medicine prescribed and it’s like I’m talking to a wall to try to see what is going on or what I should take. If I could I would put no stars.
Caitlin M.
I’ve been trying to cancel my subscription for months and can’t get anyone to respond!
Response from Hello AlphaJul 13, 2020
Hi Caitlin - Jasreen here from the Alpha team! We can definitely assist you with this. Our care team will be sending you a message in your patient dashboard. For future reference, you can access all conversations with your Alpha Care team and providers at app.helloalpha.com/messages
Anonymous
Medication didn't ship. Website said there was no estimated delivery date. Contacted customer service twice via website. No response. Emailed directly. No response. Had to contact the care provider to get my medication and find out what was happening. No contact from Alpha, no apology or explanation. Nothing.
Response from Hello AlphaJul 9, 2020
Hi there, Jasreen here from the Alpha Team. We're so sorry you are having issues. Have you had a chance to message us through your patient dashboard at app.helloalpha.com/messages? If not, please do so and we would be happy to further assist you. You can also email me directly at [email protected].
