Hello AlphaReviews of helloalpha.com

Response from Hello AlphaOct 12, 2020

Hi Megan - Jasreen here from the Alpha Team. I've confirmed with the Alpha Care Team that we have reached out to you via your Alpha Patient Dashboard at app.helloalpha.com/messages and have also tried calling several times. Please reference your messages for updates about your shipping, treatment, and cancellations. Do not hesitate to message us or give us a call at (415) 663-5584 if you have an additional questions or concerns.

Response from Hello AlphaOct 5, 2020

Hi Lesha - Jasreen here from the Alpha Team. I can confirm that our Care Team has sent you a message regarding your package via your patient dashboard at app.helloalpha.com/messages. Please take a look and let us know if you have any additional questions. Thanks

Response from Hello AlphaSep 27, 2020

Hi Kara! Thanks for reaching out. We're sorry you experienced this inconvenience and have looked into your account to see what might have gone wrong. Please check your patient dashboard at app.helloalpha.com/messages for futher information from our Care Team.

Response from Hello AlphaSep 23, 2020

Hi Emily! Thanks for reaching out. Daley here with the Alpha Support Team. We've replied to your concerns about your subscriptions via your patient dashboard at app.helloalpha.com/messages. Rest assured, we will work diligently with you to resolve these issues. Please note, we are always happy to transfer prescriptions to an external pharmacy for you if that is more convenient. Please let us know in the Alpha Support messaging thread. Thank you in advance for your continued patience and understanding.

Response from Hello AlphaSep 24, 2020

Hi Cinthia! Thank you for writing in. Daley here with the Alpha Support Team. We have addressed this issue fully via your patient dashboard at app.helloalpha.com/messages Please see these messages and let us know if we can help in any other way!

Response from Hello AlphaSep 13, 2020

Hi there - thanks for reaching out. This is Jasreen from the Alpha Care Team. We apologize if our services were not best suited for your medical needs. Please note that our providers work closely with each patient, including yourself, to determine the best course of treatment and to answer any questions you may have. Regarding your insurance and medication payment, please note that if you selected to use insurance, we send an email to approve your copay if it is more than $20. If you are noting that your copay amount was $40 or $45, this indicates that you were informed of the amount prior, and approved the amount. If you have any additional questions about your medication or treatment, please do not hesitate to write in via your patient dashboard at app.helloalpha.com/messages.