Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Abby
They did not work with me and my insurance even though my insurance does cover this. I was on the phone with someone trying to get help and they kept saying it was incorrect even though it was not. It’s a great idea but not really sure how secure it is.
christine T.
Was told I ordered product in August - just received it October 26. Told I can’t return it
Eleana G.
I didn’t receive anything
Danielle E.
I never even got my package. I don't understand and cannot get in touch with anyone.
shirazeh
$145 for one Box of birth control online is out of control. Nobody took my pulse or my temperature or anything. You should charge that much for the whole year.
Michele
Tired of having to continually contact support because I am unable to complete the link sent to me. It doesn't open and goes directly to completed screen.Takes several days to figure out the problem and I have to wait even longer hoping to get prescription.
Damaris T.
I have trying to cancel my prescription but I’m still unable to do so. When they first advertise that canceling will be a east.
Response from Hello AlphaOct 13, 2020
Hi Damaris - thank you for reaching out. Jasreen here from the Alpha Team. We can confirm that your subscription has already been cancelled. Our Care Team has left you a voicemail and sent you a follow up message in your patient dashboard. You may view the message at app.helloalpha.com/messages. Please do not hesitate to reach out if you have any additional questions or concerns.
Ivory !.
There are not really doctors. I had asked to speak to a doctor and they told me that i couldnt but I can speak to customer support. When I asked for my 10$ refund, they told me no because its non refundable. One of the biggest scams out here. I did not order anything from them so i should get a refund! PERIOD!
Response from Hello AlphaOct 13, 2020
Hi Ivory - Jasreen here from the Alpha Team. Thanks for reaching out. Alpha Medical is an asynchronous telemedicine platform. We do not offer phone or video appointments. You were charged a $10 non-refundable medical visit fee because your Alpha Provider reviewed your consultation and suggested a treatment plan. Please let us know if you have any additional questions or concerns.
