Hello AlphaReviews of helloalpha.com

Response from Hello AlphaDec 5, 2022

Hi Misty, Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your support team via our secure platform. This is to respect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. Although there are longer wait times for responses to messages, we assure you that our team will address your concerns. We appreciate your patience and understanding as we work to resolve delays.

Response from Hello AlphaNov 14, 2022

Hi Kristen, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.

Response from Hello AlphaNov 9, 2022

Hi Brittney, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.

Response from Hello AlphaNov 9, 2022

Hi Melody, Thank you for bringing this to our attention. Please send a secure message to your provider for all clinical concerns. This is to respect your privacy and ensure we address any medical concerns appropriately. Although there are longer wait times for responses to messages, we assure you that your provider will answer your questions. If you are experiencing a medical emergency, please seek immediate care or call 911. If you’re in a mental health crisis, please contact 988. Our service is not intended for emergency medical situations.

Response from Hello AlphaNov 9, 2022

Hi Andrew, Thank you for bringing this to our attention. Please send a secure message to your provider for all clinical concerns. This is to respect your privacy and ensure we address any medical concerns appropriately. Although there are longer wait times for responses to messages, we assure you that your provider will answer your questions. If you are experiencing a medical emergency, please seek immediate care or call 911. If you’re in a mental health crisis, please contact 988. Our service is not intended for emergency medical situations.

Response from Hello AlphaNov 4, 2022

Hi Kimberly, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.

Response from Hello AlphaOct 30, 2022

Hi Tiffany, our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns.

Response from Hello AlphaOct 21, 2022

Hi Shi, our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns.