Hello AlphaReviews of helloalpha.com

I felt there were too many hoops to get the final results. Lab work in particular

I had to pay for a prescription I already had and when I asked for the dose I was supposed to get I had to make a payment again to get that

Very long process. Would be helpful to have more support from staff in securing insurance pre-auth. I have had to do all the footwork on this matter. I don’t have to do this with any other doctor- and with them I am not paying them a monthly fee on top of insurance and prescription costs.

I signed up to get personal care and it seemed very generic response to my symptoms. I was prescribed a medicine for weight loss, only to be told I needed pa, which then was denied from my insurance. I was also going to get labs done for PCOS, and the doc let me know my labs were sent, but when I went to get them done they told me they never received the order. The messaging system is too confusing, and when the app was no longer available, it was too many red flags for me to continue.

I tried to send follow up notes and they did not go through. I was charged $35 just for advice which I already knew. They charge you up front, but are never available for follow up or questions. Next time I will go to the local urgent care, where they care.

It keeps getting increasingly more difficult, unreliable and expensive to use. When it comes to some services (the ones where they just call my rx in to my local pharmacy), they do just fine. But there is almost always some issue with my skincare prescription that makes it show up late, or not at all. It is hard to get help because the website is super buggy, and what I see on my page is not what the "support team" sees, so I have to send screenshots. Most recently I was charged for a prescription I had no refill on, then refunded. Then did the consult they asked me to do. The website tells me I need to do it again, so I do and I have to pay for it because I used up all the (2) consults covered by my membership, only to find it out that the the website is just sending me the same prompt over and over for no reason. I don't get refunded in full for the consult even though they acknowledge the issue. And I have paid the $360 plus dollars this year to be sitting here with an scne breakout because they still haven't been able to perform a simple refill of a prescription I've been getting for multiple years. And this isn't the first time. I'm going to continue with my other services, but for my tretinoin prescription, I'm gonna have to go elsewhere. And if that is all you are looking for (a skincare rx), I would not recommend this service anymore. I used to love it. And like I said, some services still work well...I think they're overwhelmed or something. But as a patient it is very frustrating.

I was prescribed 12.5mg of Mounjaro in February 2023. The medication was on back order. So when I had my visit in March my 12.5 mg was cancelled by the nurse practitioner she contacted my pharmacy Sam’s. That was not right and i am owed a prescription because I did not pay for a subscription to not get my medication canceled. I filled my March prescription of 15 mg. I have been a nurse for 20 years and I have never heard of the doctors I have worked with to cancel a patient prescription. My insurance pays for my prescription because I am a diabetic. I was treated like I did not matter.

Well I paid the monthly fee and a rx was called in to my pharmacy but still don’t have it due to a prior auth requirement. I’m a pharmacist and I’ve been checking on it daily and no one will turn in the paperwork to get it done. What a waste.