Erika P.
The responses from the team to specific…
The responses from the team to specific cases are copy/paste and not personalized. I received a response from a Team Lead and she did even know which medication I was requesting information about. She just ignored my message and gave me a cookie cutter response. I have been with Alpha for almost a year and that has never happened before.
Response from Hello AlphaMay 16, 2024
Hi Erika! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.



