Hello AlphaReviews of helloalpha.com

They do not pick up the phone or respond to messages & sent me the wrong birth control medication . Instead I received a morning after pill.

Instead of talking to me about my needs, they only reviewed the answers to a survey.

I paid $45 for a consultation just to be told I was not eligible for medication due to a pre-existing condition, something every other online medication company had told me upfront without the ridiculous fee and 3 day long wait. I’ve now been told the $45 is non-refundable and can not even be applied to any future orders I might have placed as a credit. There is a chat to contact a medical professional once you log into your account, however once you have an issue with them that needs resolving, it is INCREDIBLY difficult to have someone get in touch with you. It isn’t difficult for them to take your money though, of course. If you would like to pay to be ripped off, this is the company for you. EDIT: further look into my profile for what?? I was already told all this information long before I wrote this review. Your response is a cheap attempt to put on the facade that you’re not scamming people, and everyone can see through it. Do better and you won’t need to attempt to make it up to reviewers ripping your company to shreds. Also, 3 months after this review, the company charged me $90, I had not logged back in since the debacle in my review. Had I looked over my bank statement, they would’ve gotten away with it. Even the lady who I was connected to in customer service said there was no reason for my card to be charged, she also sent me a coupon for future orders (LOL). As if I needed any more reasons to believe Alpha Medical was solely after the money of innocents seeking relief for mental health issues, this sealed the deal.

This service seemed great at first for someone who is looking for a rx renewal on a medication they frequently take. Alpha seemed seamless; was easy to use and set up an account and was able to get a rx. At first alpha recommended a different medication for me, but after speaking to a health professional they switched to my usual brand. It all went wrong when alpha sent the wrong medication (not the brand discussed) to their partner pharmacy, resulting in me receiving the wrong medication. This is extremely careless and potentially dangerous. Alpha has tried to blame this on their partner pharmacy instead of admitting they caused the error. Customer service has been somewhat condescending, and I still don’t have my correct medication. Asked for a refund of the fee and no response. I could have gone to any other online medication service / doctor and had the correct medication in days or less. I am extremely disappointed in my experience and I would not recommend this service to my friends.

Disappointed is an understatement. I feel taken advantage of. I asked to send my prescription to local pharmacy so it would be quicker and more affordable. (I’m a single mom, on a budget!) They confirmed my choice, and still charged me $90 and shipped a prescription and then said it was non refundable. I cannot in good conscience recommend them at all. Instead of listening and helping the patient, they’re just trying to charge as much as they can. It’s been an awful experience and I’m honestly still upset about it, and also now broke.

Took money and then clamied it was due to the timing of the messages. They misread my message, and sent and charged my card anyway. I'm leaving this service I'd rather give my money to a local clinic anyway.

I didn't receive the prescription I was told about. Conversations were very specific yet I was sent a different bc. Very unhappy

Called and notified that I did not need an RX this month and was charged