Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Lexi
I ordered and they emailed me to say they delivered my package it never came I think this is a scam no one has answered my emails or messages they took my money
Response from Hello AlphaApr 9, 2021
Hi Lexi - thanks for reaching out! Our care team has reached out to you in your patient dashboard at app.helloalpha.com/messages. Please do not hesitate to reach out if you have any additional questions or concerns.
Stephanie G.
Gave me something for toenail, when the problem was ingrown toenail infection.
Jasmine A.
Would not recommend for anxiety unless you want to make it worse. Did not have a good experience but I have to compliment this lady who works there she would always call me back during my issues and was extremely nice. (Not Alyssa) Still 0 out of 10 do not recommend.
Jeff
Don’t do business with this company. Cant get a hold of anyone to speak on phone and never cancel when asked
Response from Hello AlphaApr 1, 2021
Hi Jeff - thanks for reaching out, Jasreen here from the Alpha team. Our Care Team has confirmed that all of your concerns have been addressed. If there is anything additional we can help you with, please do not hesitate to write to us through your patient dashboard and we can further assist you.
MiMi
If you need medical care please go to YOUR provider these people are not here to help. I've paid $30 for advice you find online lol. It's a waste of time and money.
Response from Hello AlphaMar 31, 2021
Hi there - thank you for reaching our and providing your feedback. We'd love to further look into your account and ensure you are receiving the treatment and medical advice that you need. Can you please write to us at app.helloalpha.com/messages and we can further assist you? Thank you!
Amy S.
Will never use again. Unprofessional, they take forever to respond. Terrible.
Kelly M.
I was content with my first order from Alpha medical. However, once I decided to remove myself from the medication I purchased, Alpha's customer service team was unreachable. I was charged and delivered for another 3 months of medication I did not want after repeatedly reaching out to customer service.
Brent and Jennifer M.
If I can give them zero stars I would! I’ve made several attempts to cancel my account 10 days after opening this account. I requested several times I needed a certain kind of provider and was ignored, I than was told today, they do not have that kind of provider available through their site. I continually receive messages to confirm my cancelation which continually is ignored, I do not recommend using this site. I am yet to get a conformation of my cancelation and my refund.
Response from Hello AlphaMar 23, 2021
Hi Brent/Jennifer! Thank you for reaching out. Our sincerest apologies about this. We allow a 24 hour response time from our providers. We can certainly confirm your cancellation request for you. Please send us a message via your patient portal:https://app.helloalpha.com/messages.
