Hello AlphaReviews of helloalpha.com

I have got and answered on the ointment medication that received empty. No update on replacement or refund

I just was not happy about not getting my prescriptions when I really needed to treat this fungus on my foots. I emailed him about get another prescription and I sent it to another pharmacy as requested. The other pharmacy still have not contact me to get treatment on my foots

Didn’t like it. Tried it in the morning and never got a response. It’s says “up to” 24 Hours but you’d think that means less. It’s been 20 hours and nothing. Don’t have job and just wasted $30 on this!

I saw an ad on Facebook for asthma treatment with a $75 consultation fee. I paid the fee, was prescribed a daily Rx and an inhaler. They then proceeded to charge me $540 for the two prescriptions, which I have since learned are covered at $10/each at Walgreens/CVS/everywhere. Then, I emailed to cancel the next month, they confirmed the cancelation, charged me $540 AGAIN, and then proceeded to mail me the Rx anyway. Never have I received any invoice, receipt, or notice of the cost of the medication. I was never advised what the cost might be, or given the chance to make a decision. Worst case scenario, I would be out the $75 consulting fee. Instead, I’m out over $1,100. Their 1-800 number is an answering machine that hangs up on you. I have filed complaints with the Better Business Bureau, the state department, and my credit card. I cannot imagine how many older people are being scammed by this Telehealth service under the guise of accessible healthcare in this trying and difficult time. Shame on Alpha Medical!

I was charged for a prescription that should have been sent to my pharmacy and now un being charged when the dr clearly stated my refills were sent to the pharmacy. Ridiculous!

I was a patient with Alpha from October 2020-Feb 2021. I had 3 consults, but only received and approved one treatment plan in October 2020. The other two I didn’t accept or complete. Since I cancelled my membership and service in February I was surprised to get a shipping notice for a prescription I didn’t approve from October recently, in April. They just decided to ship it without approval, bill my card on file, and charge my insurance. They had never filled this prescription before. Now I’m fighting them because I didn’t approve it and they won’t refund or return the never approved prescription. I will have the records of cancellation, so I’ll be disputing with my credit card company and filing a complaint for insurance fraud with my insurance company.

Have been leaving countless messages and no one will return my queries

I thought we were allowed to say yes or no to medicine before they send it to us. I immediately said I didn’t want the type of medication they prescribed me. Two days later they told me it was too late and that they processed the medicine for me. Absolutely never using this service again.