Hello AlphaReviews of helloalpha.com

I went through the entire process to get my prescription, paid for the service, got approved for it, went to the pharmacy, had to get a PA and then after waiting for a response for about a week, I was sent a message saying that you all don't take my insurance. It would have been nice to not have that as an option to select when filling out all of my information so that way I could have avoided all of the other issues. Why don't you take state insurance? Also, if I have an issue, I can't call or be called because there isn't even a call center. Now I have to find better insurance and hope you take it before I can even get the medicine you already prescribed for me. What other insurance companies do you accept so I know where I can start?

I was told by someone who recommended me that they didn't have diabetes and they were able to receive Ozempic for weight loss. I was told I could receive Wegovy but my insurance doesn't cover Wegovy. It does cover Ozempic. I wasted $49.00 membership fee on top of everything.

It's been nothing but a waste of money! Don't waste your time or money just go to a real doctor

It wouldve been nice to know the guidelines for getting semaglutide BEFORE spending the money and time getting bloodwork done.

I received a notification that the partner compounding pharmacy for the skin care products was having technical issues and was not able to fill my prescription. And that is OK however, the Alpha support person that reached out to ask about an alternative gave me two choices I could either get my prescription changed to regular tretinoin and get it filled at my local pharmacy or I was specifically given another option that said I could get my same prescription sent to a local compounding pharmacy. However, when I stated this that I wanted to get my same prescription at a compounding pharmacy, I was told that that wasn’t an option even though I have the screenshot that has Word for Word that it was an option. So it takes so long to go back-and-forth, because responses are not immediate just to not even get straight answers. Why do I pay for this? How long is this going to go on?? There should be consistency when helping customers otherwise it creates a very frustrating experience when different people from the same company are telling you different things.

keep waiting too long to get the products once i got it, it wasn’t the amount like the prescription which i should get 3 of those but got just one with the same price ( trying to use insurance for 1st time but it’s not good experience) before i paid like out-of-pocket seems like smooth so i might consider try different provider

Basically you pay them I get a prescription but not for pre authorization or insurance approval.

The providers were nice enough and knowledgeable, but you have to call y oh r insurance and still go through your primary care physician to get everything before you can get anything filled, so it kind of defeats the purpose.