Lisa
So far, i'm not happy with the experience at all
The timeline for responding is excessive. Having no way to speak to anyone when there's an issue is in itself an issue. I have yet to get my 1st script due to prior Authorization denial. Because the doctor did not fill in the slot, saying complications with other medications. Things that I made very clear that I was on. When I first filled out the information, I take A medication that would interfere with multiple stimulant. Medications. That my insurance would want me to try first. And I've been taking that medication for over 15 years. I've also tried it one of the other medications on the list. And I said that in my information, and the doctor still did not send it off. Properly with the prior authorization. And since then it has been around Robin of trying to get them to do it. It would be the easier if I could have spoke to somebody. He said. Look this this this this. I'll interfere with my medication. You can ask your pharmacist. Your doctor could have asked your pharmacist. Your pharmacist would have said oh no, she can't take those. And the paperwork would have went through the first time. Literally a 2 minute conversation or the ability to have a 2 minute conversation. Would have had all of my stuff done? And I would have already been receiving my prescription. I'm sure I'm not the only one that's run this round. Robin and felt the same way. This should be something that should be corrected. I'm holding out that within this week. They can get it fixed. If not, I'm going to cancel and request A. Refund. Because I've literally gotten nothing and gotten nowhere other than the knowledge that I could fill out the form myself with my insurance companies. Submit it through my doctor my doctor here could do it. And I wouldn't have to pay anything extra. I just didn't want to mix up the two and have my primary and weight loss.Doctor be the same Figuring it could be more convenient from my home. I'm holding out for another week to see if we can get this fixed.But if not, Then that would be the reason for my one star
Response from Hello AlphaJul 11, 2024
Hi Lisa! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.