Hello AlphaReviews of helloalpha.com

I was very mislead during the process of filling out my info for a BV infection. At no point was I warned that the consultation would take 24 hours to complete. I can go to other slightly more expensive sites and get my BV treatment for $65 the next day. Now I have to do that anyway. Thanks a lot alpha for misleading me. If I don’t get my $30 back Im going to make a bigger stink about this. I went to khealth and got the entire process from consultation to prescription for $42. But I wasted $30 with alpha. Pretty crappy that you don’t have the option to cancel BEFORE the consultation goes to the doctor. No wonder they have you enter the payment info so early in the signing up process. Also the prescription they gave me cost $55 versus what khealth sent to the pharmacy that cost only $16 antibiotics. The fact that alpha won’t refund me the small amount of $30 where as they would rather argue that they have a right to the money i submitted (without even realizing I finished the payment process and would be charged) just shows that they have an intentionally non transparent process. There was no option to cancel once I clicked the button. No empathy for customer here. So glad I went with khealth. The care team Im being told to contact is adamant that I cannot get a refund even though I asked with a full 24 hours in advance to cancel. They ignored my message and did the consultation anyways. Most platforms let you cancel during the consultation or ask you to confirm that you understand what you are buying before submitting payment, giving you one final option to cancel. I told my roommate about this and she was furious and told me to report it. So far I only know to report on trust pilot here and I hooe trust pilot looks into alpha.

I went through the 30 min of screens to get a perscription for estradiol, even selected the one I wanted only to come to the "Doctors" text which by the way is ALL COMPUTER GENERATED .. The grammer and lack of English language was a dead giveaway so bottom line I canceled my order this website is fake BS. Don't waste your time.. I want my 30$ back.

The whole experience has not been great. Response times are not great. The whole process really isn't that clear. My 2nd prescription was not processed correctly and ended up having a lapse in doses. The 2nd prescription came with a refill on it but I have not had any luck with it, I've actually gained weight. I messaged my concerns to my "provider" and was told that I would have to start a new appointment since it had been longer than a month since my last check in. This has not helped me at all.

They cancelled my prescription after I paid $20 for it!!!

Really disappointing communication with insurance and processing insurance- had to enter information multiple times and several delays in medication as a result of poor communication that is not streamlined- had to repeat same information over weeks read by different responders. Never noticed updated card I provided- didn’t fully read messages and received several auto responses. Won’t use again.

You just steal money!

I'm forced to leave a bad review here to warn others and possibly get attention for my case. I received a prescription and needed to change the payment method to insurance, this apparently generated an error in their system so severe and intractable it took them a whole week to resolve! Now they claimed to have fixed the issue but I still have no clarity on if and when I will be receiving my medication. They consistently refuse to answer questions or provide ETAs and ordinarily take DAYS to respond to support inquiries through their messaging system, this is simply unacceptable in a healthcare service. There is no sense of urgency and no customer support that will attempt to make patients whole again (for example by providing expedited service and shipping when they're at fault). You will be left holding the bag! Update: After this review I was sent a message promising that everything would be fixed and I would have my medication overnighted to me, this was a lie. Instead, I am being sent the wrong medication and it won't be until tomorrow, nearly two weeks after I ordered my refill, that the medication will be arriving. Buyer beware!

Hi, I have been waiting since July 27th for the 24 hour treatment plan for real weight loss program. I would not recommend this service. I'm very disappointed that my $30 consult fee was immediately deducted but I have been going back and forth with this team and no results. It is quite unprofessional.