Hello AlphaReviews of helloalpha.com

I haven't been able to get my birth control in months. My body is all messed up since I've been off the pill. I've been begging for it and you keep giving me the runaround. WORST SERVICE EVER!!!

I had not received my medicine

Approve a medication without my permission.

I very specifically requested the 200 puff genetic Ventolin since it is a medication I have to use fairly frequently. The provider I spoke with told me my requested medication would be sent every 3 months. Instead of sending the generic 200 inhaler, I was sent the brand name Ventolin 60 puff inhaler which will be long gone WELL before the 3 months is over. I'm now worried about my health and safety since I do not have enough of the correct medication.

I have unsubscribed from these emails multiple times so here’s your stupid review.

Not a fan of not having insight when credit card will be charged. Sent me medication I asked to be discontinued. UPDATE: They keep sending me a medication that I asked to be cancelled. Emailed them and asked to stop sending it and they then cancelled all of my meds. BTW Nobody reached out to me. This is a generic message. A medication I was perscribed was $35 through them. I had it sent to another pharmacy and it was $7. People, you are being jipped!

They definitely delete the bad reviews. You can take a lot of time to write a detailed history about what is going on, but they have a ton of patients and little time so really they’re just sending you automated recommendations for the answers you fill out on a survey. I have a complicated infection and saw a physician who began treating me, but it was costly and took a lot of time. They clearly just pressed “reviewed” or clicked a box and didn’t read the detailed information I provided about why my infection didn’t respond to prior treatment so that I could receive a customized treatment. To be realistic, they can’t offer customized care with such a high volume and I understand a appreciate that, but I wish this was made clear. I even sent a message about a symptom and my answers “from the provider” were obviously just automated responses and weren’t at all specific to me (for example, it says to take a test that I’ve already taken and clearly stated is negative). I’m positive they will delete this review but hope people are aware before spending $40+ that you will not be getting customized care. If you have insurance and are able, it might be more worthwhile to spend a similar amount on a copay for a telehealth visit with a provider who actually cares about your symptoms, history and the context of your case.

My company changed from one insurance provider to another. There is no easy way to update insurance with Alpha. I ended up transferring to a local pharmacy after many epically failed attempts to get my insurance info updated. First person told me my insurance only covered medical and not prescriptions. The front of the card clearly says Pharmacy Benefit and even has a phone number for the pharmacy to call along the copays for each tier. When the error was pointed out, the next person told me I had to send the info again. Then they demanded that I type it out instead of sending a photo. Finally, someone claimed it was done. The next month, I got an email that my insurance coverage was no longer valid. They had tried to file the claim with the wrong insurance. I tried to get it updated AGAIN. The individual who replied told me they don’t accept medicare or medicaid and that I would have to pay out of pocket. WHAT?!!!!???! My employer sponsored health plan from Humana is NOT medicare or medicaid. I tried to call, but the phone tree just kept looping back to the main menu during business hours. I give up. Just don’t put yourself through the pharmacy part of this. The virtual visit part is great, but the customer care and pharmacy part sucks.