Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Marissa D.
My birth control came late.
Response from Hello AlphaJan 15, 2022
Hi Marissa, our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns.
Sabrina R.
The process is great but the meds are ridiculously overpriced.
Response from Hello AlphaJan 14, 2022
Hi Sabrina, our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns.
Sarina H.
When I tracked the medicine it was suppose to get here on the 10th
Telcida D.
The first few months with alpha was great and then somehow everything went downhill. My prescription was authorized and canceled 4 times. Everyone gets and gives misinformation. Everytime you message someone, someone else responds that knows nothing and you start from the beginning.
Response from Hello AlphaJan 7, 2022
Hi Telcida, Our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. We are happy to take a look at your order. Please do not hesitate to message us if you have any additional questions or concerns.
Eric
bad review trying to buy something and i get told no, and no refund ya thx i had a few people tell me about this site but now ill be telling them about your bad service
Response from Hello AlphaJan 7, 2022
Hi Eric - Please contact us in your patient dashboard and we are are more than happy to further assist https://app.helloalpha.com/messages. Thank you!
River E.
I started my journey with Alpha Medical 20 days ago and was given a prescription within 24 hours. My local pharmacy would not honor the prescription because it was not written by a doctor but by a nurse practitioner. I then went through their pharmacy using my insurance. I put my insurance information in three different times and got pre approved by my insurance each time. However Alpha medical wants another pre-approval or me to upload my insurance again. In reality they want me to pay cash for my prescription, well over a 1000$ a month and for the monthly visits. Please do not use this company, they will give you the run around unless you pay in cash for your prescriptions, even if your insurance is willing to work with them and their pharmacy.
Response from Hello AlphaJan 7, 2022
Hi River - thanks for writing in. Our sincerest apologies for the frustrations that these issues have caused. Our care team will be reaching out to you in your Alpha patient dashboard regarding this: app.helloalpha.com/messages Please do not hesitate to message us if you have any additional questions or concerns.
Brianna G.
Somebody stole the package of the prescribed ointment.
Response from Hello AlphaJan 6, 2022
Hi Brianna - We are happy to assist with the stolen package. Please follow up with us in your patient dashboard https://app.helloalpha.com/messages. Thank you!
Sofia
They take forever to respond about pressing medical manners - even if you are asking a basic question they will take hours to respond.
Response from Hello AlphaJan 6, 2022
Hi Sophia, We truly apologize for any inconvenience this may have caused you. We are a small, growing team, and we are using every piece of feedback to help better our quality of care. We are happy to take a look at your issue. Please message our support team so that we may follow up - https://app.helloalpha.com/messages Thank you!
