customer
The Dr refused to prescribe an…
The Dr refused to prescribe an antibiotic and/or steroid for my sinus infection. The next day I went to my PCP and was prescribed both of these so I wasted a copay with you all and was sick longer than I could have been has your Dr prescribed them. I had a severe sinus headache, congestion and was really sick. I would like a refund for my copay.
Response from Hello AlphaSep 4, 2024
Hi, Thank you for bringing this to our attention. For clinical concerns, please send a message to your provider on our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that your provider will answer your questions. If you are experiencing a medical emergency, please seek immediate care or call 911. If you’re in a mental health crisis, please contact 988. Our service is not intended for emergency medical situations. Thank you for your patience and understanding.



