Judy
The worst customer service and…
The worst customer service and technology. They are completely telemedicine and they don’t have an office and you can’t call them. The only way to get ahold of anyone is to send a message through their messaging service and then someone responds within 24-48 hours and then you respond to them and you wait another 24-48 hours. It’s crazy. I’ve been trying to get my medical records for a week. They have an online form that needs to be filled out and I filled it out a week ago and didn’t hear anything back and I needed the records sent to my surgeons office by Wednesday so I stated messaging them Tuesday. They wouldn’t respond to me and then kept saying I needed to fill out the form even though I had and I sent them screenshots showing I had and then today, Friday, they told them me the form had not been working the whole time and then sent me another link to the form which also did not work. My surgery may be denied by insurance company because I can’t get my treatment history and they don’t care. I wish I would have used any other telemedicine service.