Sarah
I ordered a birth control and never got…
I ordered a birth control and never got it. I'm fairly sure I was charged for it but it still isn't here a week or two later.. and I've messaged the care team about it which says on the messenger "responds within 24 hours." It's been 3 days and I still haven't gotten a response. I'm pissed.
Response from Hello AlphaApr 17, 2022
Hi Sarah - Thanks for reaching out and sharing your feedback. We are sorry that you had this experience. We are a small, growing team, and we are using every piece of feedback to help better our quality of care. Our care team has reached out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns. Thank you for choosing Alpha!