Hello AlphaReviews of helloalpha.com

We are still trying to get a refund for my wife. We asked for a brand name drug, and they sent a generic, but charged us 400 dollars for it. My wife has asked them 4 times for a refund, but they just keep stalling. They are being less than helpful. I would recommend you DO NOT deal with these people. I know they will respond and say go to their app...and my wife has been doing that for weeks now. Terrible company. The epitome of bad faith.

I’d like someone to call me. That’s what I signed up for and paid for. Personal service.

If this does not get resolved, I will be filing a BBB complaint. Since the same hour I got charged, for medication I did NOT want, I have been unable to get ahold of anyone from customer service. Not only did the doctor not go over the cost of the medications with me before charging me, she did not tell me that Alpha would not be using my insurance. She placed on order without consulting me, that it would be $140, and I demand to have my money back. I've been asking for my money back and to cancel the order since the same hour the order was placed, and there are two order numbers now. Those order numbers are Order Number: mo-9fba2a7c and Order Number: mo-cf70407b. Again, I do NOT want this medication, the doctor knows she messed up, so please give me my money back.

Alpha Medical, aka Hello Alpha Online Medical Sercive, told me they’d ship a medication refill to CVS. I was like, wait, what? Why not just send a written prescription to CVS to be filled? You don’t want to be duped into taking prescription medications delivered to you from Alpha Medical’s shady partner pharmacy. I’d trust CVS to refill my medications. I was informed of “No Refunds,” even though they never performed a complete assessment on me. I’ll try to protest the transaction with my bank. Change your credit card number if they keep billing you. Don’t utilize this service. I never saw a blood draw order sent to the lab. I looked to schedule an appointment, and there’s no input order on my profile. They purchase medications and ship them to you months later at up-charged prices. People are complaining of being charged outrageous fees and being over-prescribed medications. According to several online reviews, this company will scam you out of the initial $30 or the $120 yearly service charge. Once you complain, you don’t hear anything decent back from them. They also like to respond to any negative reviews, acting as though they provide a legitimate service. GO TO A LOCAL DOCTOR.

This platform has so much potential to be great. But frankly in it’s current state I would strongly recommend you avoid!! Terrible customer support, very opaque subscription plans, and billing, and over prescribing to get you on the hook for meds you may not want/need. In my personal experience, I was still consulting with my medical professional but while I was at work alpha decided to fill prescriptions I was still asking questions about! As soon as I saw this I tried to reach out and cancel the order but was told that it was not possible. On top of all that, the medicine is scheduled to get here in 3 MONTHS! If this medication was even what I wanted, I would be waiting months just to get it. For a condition such as asthma, those shipping times are unacceptable. Last but not least, even if you happen to have a good customer experience, the app itself is horrible. Constant bugs, messages send to the wrong inbox, prescriptions do not accurately reflect in your account, etc. This platform will fall on it’s face if it does not pivot to improve the user experience and it’s focus on customers

This organization is a complete scam… It’s going on three days and I still haven’t gotten a response… I will never use this service again… And when you send a help email, they never respond

I've been trying to get treatment for a month now and my package finally arrived today and it's just a box of needles.

I explained how I have bad anxiety and also bad depression but that the meds that I’m on are helping the depression and wanted to know if there was something else I could take for anxiety. Instead of just telling me “no” I was repeatedly pressured into changing my antidepressants even though I refused new antidepressants about 3 times. Also the packaging of the first bottle vs the refill leads me to believe that the nice little discreet box with cute things inside is is just a sell to get you to stay, my refill was sent in a beat up bubble mailer that caused the actual pill bottle to dent.