Hello AlphaReviews of helloalpha.com

I would like to terminate this account

When I first signed up for Alpha, I was under the impression that my medication would come in the mail every month at a specified date. This is actually what happened for the first few months, but then for some reason, around the fourth or fifth month, I would have to remind Alpha to send my medication. This normally happened when I was running low on my current dose of Venlafaxine (Effexor) and realized that the new month's supply might not make it to me on time. A couple of weeks ago, I ran into the same situation: I was running low on my current prescription of Venalfaxine, and when the new month's supply hadn't come in the mail yet, I messaged Alpha a few of days before my then current supply ran out. After two or three days of waiting, they responded and said that they were sending out my new prescription, but it was too late. It did not arrive before I ran out of my Venlafaxine pills for the month. Since this is one of the hardest antidepressants to come off of in terms of side effects, the withdrawal I felt during the two days when I didn't have my medication was brutal. Crazy brain zaps, intense vertigo, insane mood swings...I could barely function. I couldn't work. I felt miserable. Eventually, my new month supply made it to me, but the pain I felt while it wasn't there was terrible. Alpha should have mailed me my prescription in a timely manner, but they failed to do so. They're unreliable and unstable.

I take one pill for my heart burn everyday. It was prescribed through Alpha Medical and my insurance usually covers it. Two months in a row now, alpha medical has refilled my medication early and charged me over $300 for these pills. They assured me that this wouldn’t happen again yet here we are. I don’t have $359+ to spend on 30 pills. Im disgusted with this service and I will be looking for another telehealth service from now on.

It took almost two (2) months to receive my prescription.

They had their last chance. Cancelling for good. Horrible customer service.

I like the concept of what this company is trying to do for people. It is not for me though.

The packages keep coming hot not refridgerated at all I have had to discard 2 shipments

I paid $50 for a prescription and $30 for the visit. The prescription was supposed to be shipped within 4 to 5 business days. They received all of my money in full, sent me an e-mail that my prescription had shipped but it had no tracking link when I tried to open it. They sent me another e-mail after that stating that they were having problems with the compounding pharmacy and that they did not know when I would receive my prescription, They did no offer a refund for the prescription and said that the $30 visit charge was non refundable, even though they were unable to fill the prescription that the visit was about. I still have no product, and am out $80. They offered no solution other than to say they are working on it. Very poor customer service.