Hello AlphaReviews of helloalpha.com

Update I was contacted the next day about this review, just a $10 off next visit, nothing regarding to my original issue until about issue. This morning so got a message that they can’t transfer my prescription which was never the issue. They never even looked at my messages. I cannot get my prescription because there is a hold on it, need clearance from the doctor at hello alpha. They have been trying to get ahold of this company for weeks and and now told me they will cancel my order. I messaged back and I’m assuming I’ll here back in another week from this company. So now I’ll be 3 weeks without my prescription. For the love of god please call Optum Rx back!!! Last month went great but I had my follow up appointment was 9/08 and I’ve yet to get my prescription. The pharmacy can’t get ahold of them and neither can I. I see that their site says messages are responded to within 72 hours but it’s over over 120 hours and still no response. This is my last month.

So hard to get a hold of them, my prescription supposedly was sent out to the pharmacy 3 times and no one has receive it. I have to start again in two days my medication and no answer from anyone. 10/25 update I wanted to give them a second chance but no way! My flops up visit was on 10/12 and today I still haven’t received an answer yet and they refused to refund my money back. I just switched to SEQUENCE which is a lot better

I would have initially given them 5 stars due to the convenience. As of recently there seems to be some issues with the prescriptions. I utilize my own insurance and all I need is for the physician to send the prescription to my pharmacy. I'm on day 5 and nothing has been sent to my pharmacy. My insurance at work changed and I have to go through the prior authorization process as well. I don't want to run out of medication before someone reads a message. This is extremely frustrating. Update: One of the two prescriptions was sent to my pharmacy this morning. Supposedly it takes them 20-25 days for a prior authorization to be complete, which I know it can be completed much quicker than this. The 2nd prescription says it was sent to my pharmacy but nothing’s there but the prescription that requires the PA. These people are extremely frustrating. I’ve got to find somewhere else to go next month. I don’t have time for this foolishness. Sept 30th: Still waiting on a prior authorization to be completed. My insurance even tried to contact them directly to expedite things and I still have a prescription pending at my pharmacy. I will definitely be working with another company next month. With a regular doctor’s office I can get a PA done in 2 business days, but not these folks.

They will take your money and give you a 1 month supply of your medication. The next month they'll say they don't have your medication in stock and leave you hanging with no refills and having to find a new doctor.

I received a new doctor to work with when I came back to Alpha this time. She would never send in prescriptions when she said she would, when they got to the pharmacy they were the wrong dosages and she even sent in all my old prescriptions just to ensure I knew she could absolutely care less about her patients. Then she told me that she thought my past diagnosis was wrong and I should consider myself bipolar. This led to her asking me to try a new prescription. After 2 months taking the new medicine I asked her to take me off it or change it because the negative effects were all I had experienced and they were worrisome. Dr. Kane informed me if I didn't want to take the medicine she prescribed I'd need to seek a local Dr as she'd be cancelling my prescriptions all together. I responded to her, no answer. I reached out to the customer support, still no answer. Alpha doesn't care about their members and Dr. Kane doesn't care about her oath to do no harm, her patients, or the door she leaves wide open to malpractice litigation.

I've had a great experience with Alpha until recently. There was a problem with my order and I could not get a response from the support team until I was already out of my medication. Very stressful. There has got to be a way to get a message through. UPDATE: The team did contact me with an apology and a $20 credit, which is appreciated. The message included a disclaimer about the asynchronous nature of the care Alpha provides and the means of contact with clients, etc, which I did already understand....it just seems to be that there has got to be a way to rectify a situation before running out of medication, that was my only concern. I plan to continue my membership, as I have had amazing experiences prior to this incident.

They never sent my prescription to the pharmacy and don’t respond to my messages

Heard good reviews about this place and gave it a try. It was easy to get a prescription I needed. When it was sent to the pharmacy a prior authorization was needed by my doctor for my insurance to approve the prescription. After several messages to the doctor and alpha customer service I’ve had no response! So basically they just took my money and ran because I can’t get my prescription now as it’s waiting in limbo at the pharmacy for my alpha doctor. I would like a refund or to have my messages answered! *UPDATE: alpha contacted me immediately and issued me a $10 credit. They stated they had now put my request in the prior authorization queue. Will update again once I have more information. Second update: 5 days later, still no prior authorization. No one has answered my messages either.