Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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customer
Quick and efficient service
Response from Hello AlphaMay 22, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Mal
These people are providing a very necessary service and they do it well.
Response from Hello AlphaMay 17, 2023
Thanks for sharing your experience! Alpha is happy to support you and provide the care that’s right for you. If there is anything we could have done better, please message us through your secure patient portal, we'd love to hear!
Carmelita M.
This site was very easy getting intouch with someone was very easy and quick I gave a lower rating than I would like because getting a Pre Authorization was a absolute nightmare and confusion both on Alpha medical as well as the pharmacy I feel if there was a option to have a service team member to contact you it would make thing easier
Response from Hello AlphaMay 17, 2023
Hi, Thank you so much for the time you took to share your experience! We also appreciate your thoughts on where we can do better. We take this feedback seriously as we work to improve our service. Thank you for choosing Alpha and letting us support you in your health journey.
customer
No issues. Always responds and is helpful.
Response from Hello AlphaMay 8, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
I like the prompt service but the insistence on pictures is very aggravating. I had to send pictures in 3 times for the same visit because it seems the visit got transferred to 3 different providers.
Response from Hello AlphaMay 8, 2023
Hello! Thank you for sharing your feedback! We take these concerns seriously, and we will share them with our team as we work to improve our service.
Missy
Although everything is done by email, I still has my questions answered.
Response from Hello AlphaMay 5, 2023
Hi Missy, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
April
For the most part my experience has been good. Process for appts, signing in, sending scripts, paying, have been great. I was hoping for more input on my own care. In trying to discuss maintenance I was 'told' how it would be done. I was reduced a dosage because i was at a 23 BMI. 18 is the low for 5'2". However, I was allowed to go up later when i mentioned food noise was getting louder. When i asked to change pharmacies due to unavailability was scolded for not being more proactive on getting my script. I was on phone with them every other day. Oh, and i can't get a 3 mos supply because I'm on Maint. Which I'm not because as far as I am concerned, not at my goal weight.
Response from Hello AlphaMay 4, 2023
Hi April, Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
customer
Everyone has been very nice and supportive.
Response from Hello AlphaMay 4, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
