Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 705 reviews with 1 star · Clear filters
Kerri S.
Incomplete prescription sent to pharmacy. Multiple attempts to contact provider over 3 days and still no reply.
Response from Hello AlphaOct 15, 2022
Hi Kerri - thanks for writing in. Our care team will be reaching out to you in your Alpha patient dashboard regarding this: app.helloalpha.com/messages Please do not hesitate to message us if you have any additional questions or concerns.
Sheena D.
I have sent SO many messages for a prior authorization and have heard nothing back. This is ridiculous.
Response from Hello AlphaOct 13, 2022
Hi Sheena, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Could you please let us know the email address that is associated with your helloalpha.com account so we can reach out to you through your messaging portal and address any concerns that you may have? Alternatively, please write to us at https://app.helloalpha.com/messages, and one of our staff will be happy to assist you. Thank you! Sincerely, Alpha Care Team.
Jennifer
Still waiting for a response. It’s been 6 days
Response from Hello AlphaOct 12, 2022
Hi Jennifer, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Could you please let us know the email address that is associated with your helloalpha.com account so we can reach out to you through your messaging portal and address any concerns that you may have? Alternatively, please write to us at https://app.helloalpha.com/messages, and one of our staff will be happy to assist you. Thank you! Sincerely, Alpha Care Team.
J W.
Still waiting on a response for the prior authorization. At this point the medication is going to lapse. I have been waiting since September 20th. I realize they are overwhelmed but this is ridiculous. I am sure a simple search of your database you will figure out who I am.
Response from Hello AlphaOct 12, 2022
Hi J Whitare, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Our care team will be reaching out to you in your Alpha patient dashboard regarding the issues you have described. Please do not hesitate to message us if you have any additional questions or concerns. Thank you! Sincerely, Alpha Care Team.
P D.
I will never again use this for birth control. I have used other online options before and this was the most unprofessional and waste of my money I have had in a while. For $15 and I have been waiting over a month for some type of shipment or actual responses is ridiculous. By the time I would have gotten my birth control I would have been pregnant … so make it make sense as to why I would use this again ? I should not have to continue to try to be in contact with someone, wait days to get responses and then still not what I paid for ? I’ll pass ?! Waste of money and time in my opinion , so many better sites out here … they don’t even ship it to you it’s to the pharmacy . That’s no bueno.
Response from Hello AlphaOct 12, 2022
Hi P Davis, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Could you please let us know the email address that is associated with your helloalpha.com account so we can reach out to you through your messaging portal and address any concerns that you may have? Alternatively, please write to us at https://app.helloalpha.com/messages and one of our staff will be happy to assist you. Sincerely, Alpha Care Team
Ashley H.
I’ve been using alpha medical for over a year. For the first year everything was flawless! The communication was timely and then suddenly I switched insurance, updated it, and it was accepted. As of September 2022 I cannot get ahold of ANYONE. I have sent 12 messages, left 2 voicemails, reached out on Instagram and sent 3 emails! No one responds and I’m out of my daily asthma medication. I think they are shutting down or are out of service with NO alert to patients. BEWARE.
Response from Hello AlphaOct 11, 2022
Hi Ashley, thanks for reaching out! Unfortunately, we have not been able to locate your Alpha account; if you would, please send us a message in your messaging portal: app.helloalpha.com/messages Our care team will be able to assist you from there. Please let us know if you have any questions. Thank you!
Michele
I still haven’t gotten my medication. I’ve been waiting for 4 weeks now, yet my insurance was billed they still want to charge me and it’s not a copay but the full price of the medication.
Response from Hello AlphaOct 11, 2022
Hi Michele, Our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns.
Ashley C.
Scam, sexist company.
Response from Hello AlphaOct 10, 2022
Hi Ashley, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Our care team will be reaching out to you in your Alpha patient dashboard regarding the issues you have described. Please do not hesitate to message us if you have any additional questions or concerns. Thank you! Sincerely, Alpha Care Team.
