Hello AlphaReviews of helloalpha.com

Terrible response time. When you reach out via instant messaging on a social media platform they say they’ll have someone reach out, and it’s a big circle all over again. They are quick to take your money, but not quick to provide the service you are paying for. 0/10 do not recommend.

I initially had a good experience with alpha medical. I was able to get mounjaro for weight loss. However when I did my follow up visit over 6 days ago the provider said she would send in my updated rx but my pharmacy has still not received the medicine and I have now had a lapse in it for 5 days. I have tried messaging on the app multiple times and calling but no one ever picks up.

Had a appointment on 19th of follow up to get a increase on dose. Got contacted a 6:42 on the 19th. Reached out again regard script on from 19th appointment. 20tSunday... got charged another 35 dollars .Nothing, 21st reach out again. Nothing., 22nd called left voice-mail and reach out. Still nothing an going on 12:00 pm. Waiting to hear back. Guess I'll be missing my dose on sunday...

My mom, my dad and I all receive some type of care from Alpha medical. My dad has not received his prescription despite having asked the provider to resend it, 5 days ago. The automated message says to wait “72 hrs” since they are having delays. I have called, sent messages, and no one has gotten back to him. My mom received hers no-problem but not my dad. At this point, I don’t he’ll ever get his prescription. They really shouldn’t continue offering services if they are that short staffed.

I completed my return visit on October 18th and have yet to receive a response. My first visit was quick and easy. The website says to allow for 76 hours for response which has now come and gone with no update. I am considering switching to another online provider as my medication needs to be re-filled by next week.

My wife cant get a doctor's note essentially stating she's capable of doing a job and her treatment is effective and it's taken 3 weeks and a honest bad review. To get an answer of we aren't going to fill this note out. Then on top of that in the same message try to bribe her with a 10 dollar credit to change her review. Funny how you can wait days or weeks for a response but you leave a bad review and they respond within hours and minutes when they want something from you.

I used to highly recommend hello alpha but Iwon't anymore. Now I need them to fill out a form for my employer and they won't respond back to me. I've had to send the paperwork back 3 times because they've failed to fill it out correctly. It has been almost a month that I have attempted to get this paperwork done and now my start date is pushed back due to their lack of compassion and professionalism to get the form filled out correctly and in a timely manner. Thanks. Just trying to manage my anxiety and make a living for my family and you're not making that possible.

I have been working with Alpha Medical now for a week. The service thus far has not been one to brag on. I have reached out multiple times after being approved for the prior authorization to be sent to the insurance company. I have not heard anything back yet. This is very disappointing because I expected better treatment.