Hello AlphaReviews of helloalpha.com

Worst customer service!

Delivery wasn’t received, despite the notification that it was delivered. I reached out to get an expedited prescription sent into my local pharmacy a few days ago and haven’t heard back since.

My first visit was text book but I had my follow up visit on 10/14 it is 10/25 and I still have not had my prescription called in and it is due to today and my pharmacy takes a week to order the medicine. I have messaged and left voicemails and noone has reached out to me. Can someone please help me???

Sent a message 4 almost 5 days ago and have heard nothing but they took my 35 dollars immediately! I need a refund at this point!

I am like all the other 100 responses. I got my initial prescription with no problem. My increase dosage was never sent to my pharmacy and the auto reply is they are experiencing high volumes. All I need is my prescription sent in. Just a push of a button. If this would be handled on a lot of the complaints y’all would not be jammed up. Please get it sent over to my pharmacy

I started using Alpha Medical a few months ago and they were amazing. I got a reply back the same day or next day but never more than 24 hours. Now I can't get a reply after 4 days and there is no customer service to call. It is literally relying on the message. My husband started using it this month, it took 4 days for the prescription to be approved and sent. I then go to the pharmacy (same one I use) and they do no have an order for the prescription. So, I messaged Alpha and I'm sure it will be another 5 days until I can get the prescription sent. You can't have no call center for customer service AND a turnaround time over 24 hours. This has turned into a two week process.... for

Usually when you are referred it’s a good thing. But that is my fault in thinking I would have a good experience. I’m five days out today with no response back. Yes, it was communicated about experiencing delays but this is crazy. I love the idea behind this platform but there needs to be some serious changes made. Several days to get a initial response and my prescription was called in but no response on if my prior authorization has been started or will be addressed. I feel like I have been left to figure it out on my own. I guess my next appointment will come around and I’ll be still waiting on my prior authorization. So disappointed! Not sure if I will be continuing on. This has not been a good experience at all. Hopefully, things will improve soon!

What is going on? So many people having problems getting a response about medication. This is a big deal! It’s been 5 days since I started my follow up for migraine medication. It’s been 3 days since my last response. Do I need to find another company? I’m out of medication, I’m stressing out and it’s causing me a headache I don’t have medication for. You already took my money. Can I please have my medication now? Reviews are really bad right now.