Hello AlphaReviews of helloalpha.com

4.46,611 reviews
Clinics

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Hello Alpha

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About Hello Alpha

Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.

Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: helloalpha.com
Website: helloalpha.com
Category: Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 38% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Hello Alpha reviews

Showing 705 reviews with 1 star · Clear filters

Deanna C.
Oct 29, 2022
Still waiting…I give up!
I sent a message a week ago and haven’t received a reply. I’m taking my business elsewhere, because that’s all this is…my “provider” only sent in a prescription for me. I thought you had to have some form of interaction with a medical “professional” via telehealth (zoom, phone call, something???). At this point, I just want my credit card removed from this website so I’m not charged any more!
Response from Hello AlphaOct 29, 2022
Hello Deanna, Thank you for providing this feedback. Please note that Alpha Medical is an asynchronous telemedicine platform, which means that we do not communicate with patients in real-time, but through our HIPAA secure patient messaging platform. Apologies if this was not clear. Please let us know if we can be of further assistance by sending us a message in your messages portal: https://app.helloalpha.com/messages Thank you!
Angela W.
Oct 29, 2022
I’ve been charged in my credit card for…
I’ve been charged in my credit card for a return visit 6 days ago, no one responds, no doctor , no customer service . Nothing !! Stay away from this place, waste of time .
Response from Hello AlphaOct 31, 2022
Hi Angela, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.
Landy S.
Oct 29, 2022
I’m still waiting for a response
I’m still waiting for a response, my prescription has not been sent to the pharmacy. This is not right and how you should treat patients.
Response from Hello AlphaOct 29, 2022
Hi Landy, our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns.
NM
Oct 29, 2022
I would give it zero stars if I could
I would give it zero stars if I could. They take your money and say they will respond within 72 hours but don't. If you can't keep up with demand stop taking new patients. This is people's health after all. It took them 6 days to respond to me only to tell me that I should follow up in 2 weeks (which doesn't take into account that it already took a whole week to respond from when I first reached out to them with my request. So I basically paid money for nothing and in the meantime since they took so long to respond I had to go elsewhere and paid again a different service. This is honestly fraud. Save your money and go elsewhere. This is bad business.
Response from Hello AlphaOct 31, 2022
Hi NM, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.
Jesseka B.
Oct 29, 2022
HORRIBLE FIRST EXPERIENCE
Having same issues as others. Visit was 10/23. It is 10/28… NOTHING. I’ve called… which is beyond a joke… and I’ve emailed… sent multiple messages… NOTHING. No provider response no customer service response. Nothing. Refund my money. I will be out of medicine on Sunday. UPDATE: They’ll reply to you immediately if you give a bad review. SMH
Response from Hello AlphaOct 29, 2022
Hi Jesseka, thanks for writing in. Our care team will be reaching out to you in your Alpha patient dashboard regarding this: app.helloalpha.com/messages Please do not hesitate to message us if you have any additional questions or concerns.
Megan S.
Oct 29, 2022
I sent this message through the website…
I sent this message through the website messaging 3 days ago still with no reply. Would like to have my next dose in hand before it’s actually due. My follow up appointment was scheduledfor 11/18. I started injections on 10/12. I will be two weeks without injections if I wait till 11/18 follow-up appointment. 7:53 PM, 10/25/22
Response from Hello AlphaOct 29, 2022
Hi Megan, thanks for writing in. Our care team will be reaching out to you in your Alpha patient dashboard regarding this: app.helloalpha.com/messages Please do not hesitate to message us if you have any additional questions or concerns.
Cindy C.
Oct 28, 2022
Go elsewhere
Started fine, but completed “return visit” on 10/20/22 and can’t get a single response. I’m out of medication, it appears they approved a new change, but it’s not at pharmacy and hasn’t shipped to my home. I’ve replied asking for help 3 additional times and nothing. Grossly unacceptable!
Response from Hello AlphaOct 29, 2022
Hi Cindy - thanks for writing in. Our care team will be reaching out to you in your Alpha patient dashboard regarding this: app.helloalpha.com/messages Please do not hesitate to message us if you have any additional questions or concerns.
Eric B.
Oct 28, 2022
I had a follow up appt
I had a follow up appt. 6 days ago, paid my money and have not heard a word! No prescription sent to pharmacy. No message back to me , no phone call, nothing! But they got my money immediately!!!
Response from Hello AlphaOct 29, 2022
Hi Eric, thanks for writing in. Our care team will be reaching out to you in your Alpha patient dashboard regarding this: app.helloalpha.com/messages Please do not hesitate to message us if you have any additional questions or concerns.

Hello AlphaReviews of helloalpha.com

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Hello AlphaReviews of helloalpha.com

Hello Alpha reviews

Still waiting…I give up!

I’ve been charged in my credit card for…

I’m still waiting for a response

I would give it zero stars if I could

HORRIBLE FIRST EXPERIENCE

I sent this message through the website…

Go elsewhere

I had a follow up appt

About Hello Alpha

About these reviews

More in Clinics

CannabisMD TeleMed

PrestoDoctor.com

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Hello Alpha reviews

Still waiting…I give up!

I’ve been charged in my credit card for…

I’m still waiting for a response

I would give it zero stars if I could

HORRIBLE FIRST EXPERIENCE

I sent this message through the website…

Go elsewhere

I had a follow up appt