LG
Terrible Service
I have been waiting nearly a week for a response from my visit for a prescription & I have heard nothing. I paid for the visit but Alpha has not responded after a few back and forth messages. I have sent additional messages but again no response. Very disappointed and now looking for other telehealth platforms.
Response from Hello AlphaOct 31, 2022
Hi LG, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.



