Hello AlphaReviews of helloalpha.com

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I had always had good, convenient service until recently. The whole reason i paid for this monthly service was convenience, so I didn't have to drive to the dr office, wait for appointments, ect. Recently, I just needed a simple steroid pack. (Which i had previously got with no issues before) The dr who got assigned to me apparently thought a steroid pack (that i needed to help give my immune system a boost to get over something) was "extreamly dangerous" and told me I needed to wait weeks to see a specialist just to get a steroid pack.

I had a horrible experience with this location and its staff. My 17-year-old son desperately needed to talk to someone about his depression and anxiety. I was referred to this location by TRICARE Prime, and I requested a virtual visit for my son, considering his busy schedule with sports and senior-year commitments. Our first meeting with Nicole Dandridge was scheduled for 3 PM. My son logged in and waited. After 23 minutes, he reached out to me, concerned that he hadn’t seen anyone log in and worried about the connection. I logged in on a separate device and could clearly see that he was there, but Ms. Dandridge was nowhere to be found. I called the office, and they told me there was nothing they could do, mentioning that it must have been a technical issue. My son waited another 20 minutes, but still nothing. I eventually told him to log off. Three and a half hours later, I received an email from Ms. Dandridge asking to reschedule. I responded, asking what had happened. She informed me that there is a 10-15 minute grace period for virtual calls. However, we had waited over 40 minutes, which is more than sufficient time. Shortly after, she called my son, but when I didn’t answer, she was rude to him and hung up. Given the sensitivity of this situation, I would have expected better handling and professionalism from the staff. I would not recommend this location to anyone seeking psychiatric help.

this company will not submit a prior authorization, rather defer to you "cloud top health" and they refer you back to Hello Alpha. Please look at reddit to confirm this & avoid! Sham healthcare

Complete fabrication of what they can offer in reference to the advertised drug Mounjaro. They do not process prior authorizations. I would like to request a refund immediately as it has been less than a week, and I have no desire to utilize this company.

Paid for a membership. Then found out they could not give prior authorization for medication. Total waste of my time and money.

Absolutely untrustworthy, you are better off working with your PCP to acquire the help you need. If you sign up for their service at $64.00 there is no guaranteed you will receive the care or medication you are looking to obtain. They advertise that it is a seamless process and it is not. You must have a diagnosis of diabetes to receive weight loss management. If you truly have diabetes you should simply work with your PCP and avoid the excessive $64.00 monthly charge from HelloAlpha. I have not witnessed such fabrication of what a company can do until now. Beware.

Waste of time and $30 subscription. Would have been cheaper and faster to go to a local doctor. Provider took a long time to return emails and would not write a script for a simple request.