Hello AlphaReviews of helloalpha.com

I have been treated by hello alpha since December and my treatment has been amazing. The doctors are responsive and I have lost so much. Fast forward. I took my last shot of my 10 mg moujarno last Wednesday 11/2. On 10/31 knowing it was the last of the 4 shots I responded to my provider per her message from the previous month. I completed my follow up visit, reported my weight loss and inches and also told her I had no reactions so I would like to increase to 12.5mg per her request for me to let her know if I want to stay at the 10 or increase. It is not Sunday 11/6. I have messaged the dr part of my contacts 3 times since the 48-72 hours is long over. I have also repeated sent customer support messages. I have no response back and it is 6 days!! I try to see if I can submit my visit again but every time is says thank you you completed your visit and that the dr will be in touch in 48-72 hours. I take my next shot Wednesday. I don’t have any left. My pharmacy usually needs a day to order the medicine. Last time when I switched medicines and I had to skip a week I felt like garbage. I can’t figure out how to get someone to help me and call in my refill and why this time after 10 months and seeing them for my birth control, Weightloss and a nutritionist I can’t get a response. Help!!

This is my 3rd month of using Alpha’ it started out good, now my 3rd appointment was 6.5 days ago and I still haven’t heard from my provider! I’m a Diabetic and it seems like it don’t even matter to them if I have my medication of not! This will be my last time using them’. Very upset!’

Do Not Use !!!! Read complaints on BBB and filed one myself! They DO NOT RESPOND - they process and take your money - then never respond - site originally stated 24-48 hours for responses - now it states they are busy with high volume and it is 72 hours. It has been OVER 72 hours - no response Do Not Use !!!

How does one go about keeping on schedule with the moonjaro shots? I am now 2 weeks past due for my shot because alpha will not message me back or send in my prescription. The money has already been deducted from my account and of course i cannot get that back. This is so annoying. I am really really hoping this will get resolved asap but i am not holding my breath.

Kathleen responded quickly with an increase in my medication and sent in a refill immediately but someone faxed over and cancelled the same order. So I do not have my medication now

Totally unacceptable!! I have waited an extensive amount of time on someone to review my appointment. They post 72 hours and in some places advertise 24 hours- but I am far far beyond a 72 hour turn around time. The one thing they did do on time was take their money for an appointment they have not even provided! They were more responsive on my first appointment. I’ve been a operations director for 20 years and new patients are a practice life source. My insight would be a new patient appointment has a higher priority to sink the hook in and then returning patients have to wait in line and hope someone gets to them. I’ve resorted to writing a review to deter others who may be entertaining using this company so they don’t face the same stale experience. I’m on day 10 at this point. I’ll post again tomorrow and everyday until I hear back.

I completed my follow up visit Saturday. Today is Thursday. I’ve sent messages to the provider and the alpha team as well for two days now with no response. My card was charged the $35 and they are supposed to respond within 72 hours. Still no response and I am due for my next prescription on Sunday. HIGHLY frustrated! Update 11/04-still no response or update.

Don’t waste your money. If any problems pop up (insurance, pharmacy, etc) they won’t help you. They never even responded to me when I messaged them for help. Prior authorizations take excessively long to process. They have a number that’s supposed to allow you to talk to someone.. but I somehow managed to be disconnected before speaking to someone the dozen times I tried calling. I gave up dealing with them.