Hello AlphaReviews of helloalpha.com

Response from Hello AlphaNov 14, 2022

Hi Keri, Thank you for bringing this to our attention. Please send a secure message to your provider for all clinical concerns. This is to respect your privacy and ensure we address any medical concerns appropriately. Although there are longer wait times for responses to messages, we assure you that your provider will answer your questions. If you are experiencing a medical emergency, please seek immediate care or call 911. If you’re in a mental health crisis, please contact 988. Our service is not intended for emergency medical situations.

Response from Hello AlphaNov 11, 2022

Hi Kaitlyn, Thank you for bringing this to our attention. We handle all prescription management requests through our secure messaging platform. This is to protect your privacy and ensure we have all relevant information and access to your prescription details. Although there are longer wait times for responses to messages, we assure you that your clinical team will answer your questions. If you’re receiving medication from your preferred pharmacy, you may be able to make changes by contacting them directly to pause, resume, skip a refill, or to transfer a prescription. We appreciate your patience and understanding as we work to resolve delays.

Response from Hello AlphaNov 10, 2022

Hi J, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.

Response from Hello AlphaNov 10, 2022

Hi Jeremy, Thank you for bringing this to our attention. Please send a secure message to your provider for all clinical concerns. This is to respect your privacy and ensure we address any medical concerns appropriately. Although there are longer wait times for responses to messages, we assure you that your provider will answer your questions. If you are experiencing a medical emergency, please seek immediate care or call 911. If you’re in a mental health crisis, please contact 988. Our service is not intended for emergency medical situations.

Response from Hello AlphaNov 10, 2022

Hi Isabel, Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your support team via our secure platform. Be sure to choose the corresponding thread for your condition or visit. This is to respect your privacy and ensure your care is safe and effective. Although there are longer wait times for responses to messages, we assure you that our team will address your concerns. We appreciate your patience and understanding as we work to resolve delays.

Response from Hello AlphaNov 9, 2022

Hi Stephanie, Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your support team via our secure platform. Be sure to choose the corresponding thread for your condition or visit. This is to respect your privacy and ensure your care is safe and effective. Although there are longer wait times for responses to messages, we assure you that our team will address your concerns. We appreciate your patience and understanding as we work to resolve delays.

Response from Hello AlphaNov 8, 2022

Hi Jazmine, Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your pharmacy team via our secure platform. Be sure to choose the corresponding thread for your condition or visit. This is to respect your privacy and ensure your care is safe and effective. Although there are longer wait times for responses to messages, we assure you that our pharmacy team will answer your questions. If you’re receiving medication from your preferred pharmacy, you may be able to make changes by contacting them directly to pause, resume, skip a refill, or to transfer a prescription. We appreciate your patience and understanding as we work to resolve delays.

Response from Hello AlphaNov 7, 2022

Hi Nicole, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.