Hello AlphaReviews of helloalpha.com

I've been waiting 3 weeks for a refill. Alpha keeps saying it's too soon to refill but they charged my card already. So,it's Alpha who refilled it but never sent it out. Everytime i send a message over I get a different response to my issues but, it's never resolved. When I first started using this company it was great. Now I feel like it's not so great

I am very upset because I had my appointment on 12/6 and have been trying to get my meds since then. They keep saying they sent to the pharmacy but the pharmacy has not received the script. I message daily, they message back with an automated message and it seems like they are clearly not reading what I am saying. If there is miscommunication with receiving the script, why have they not called the pharmacy to straighten it out. Here I sit 10 days later with no meds after paying $49.00 for membership. It is really becoming a complete joke since the membership went up. I pay more money for worse services. And yes I have sent several messages through the secure portal. Kayla Simmons!!!!!

The worst place I have ever done business with. It’s a joke! I paid $49 yesterday just to realize I can’t use the medication the prescribed me because my pharmacy can’t get it and they wouldn’t up the dosage but My other doctor did no problem , I’ve canceled the membership and literally can’t even get the refund even though i am NOT using these services !!! IT’S A JOKE !!!! Just give me my money back !!

The doctor advises RX sent is not covered I don’t meet the criteria for insurance. Tell me to pick a new medication from a list they sent of approved for me. Respond back and they say schedule another appointment. I’m already past my refill date. They are a waste of time. My normal doctor responds back instead of getting me to support when I responded to what the doctor asked me.

When I first started with Alpha Medical they were great. Very responsive, fast service. They mailed my meds to my doorstep. Then after the first month or so they started going downhill fast. They stopped the mail order service and now that I have to pick up from a local pharmacy, there is nothing but issues. Alpha went from responding to messages in a few hours, to 3-5 days and now it is up to a 7 day turn around time! So there is definitely lapses in my medication which affect my health and progress. This is extremely frustrating and inconveinent. To top it off, they have raised their prices and require you pay a monthly membership fee now. If the service was better, I wouldn't mind this, but it just keeps declining the longer I'm with them. I can't justify paying $50 a month for this kind of service, I'm about to look elsewhere and would not recommend Alpha.

I’ve been a member for quite sometime. Every experience I have had has been terrific, until now. Recently I was reevaluated for my medication I take; however, I did NOT receive one of the medication. No matter how many time I have told them what I needed, they continued to steer me in the wrong direction. I told them through a message that I needed this specific medication. Instead of reading the message they continued to send me the wrong medication. Yes. It is medication I take; however, now I have a 3 months supply and STILL missing what I needed. So…it has taken now several days to get in contact with someone. I ended up speaking to a different provider, since mine is on vacation. She did NOT read anything from my providers notes, or our conversations. It’s explicitly shows what I take, and the dosage. This provided has prescribed me the medication I need. However, it’s not the dosage I take. So instead of taking 30mg, 1 time a day; I have to take 7.5mg/4 times a day to get my dosage. This will only last me a majority of the month. I understand mistakes happen; however, I don’t like to feel as though I’m lying. I also don’t like that another provider is ignoring my messages, and my providers messages. If I can see them, and I send you screenshot of conversations wouldn’t that be enough? So here I am. Can’t find a phone number. I’m officially out of the medication I take. I just would like to be heard as a patient. Especially when it comes to my mental health.

I am frustrated with their service. Don't get me wrong they where great the first month but don't let them fool you. I referred quite a few people to them and then it went down hill. They increased their price along with their wait time ro get any response. I wouldn't mind paying more if the quality of service went up but it definitely did not in fact it declined. I have been with them 4 months going g on 5 and it's been problems all but the first month. My prescription has lapsed all but o e month while waiting on them to respond. This month they asked for something and all tjay does is add 7 more days to getting a response not to mention a prescription. So it's like throwing $50 in the trash. Good luck if you decided to use them

They kept double charging my credit card and when I asked, they said it’s normal because they charge every 26 days; which does not add up to 10 times from January to august!