Kathy W.
It’s a joke
It’s a joke! Everytime I message them, their reply requires an answer that’s already been answered but requires me to answer before filling my RX. I feel like they are doing it to delay the process, which is beyond aggravating. I’ve been off my medication for a month waiting on them to respond. I paid $35 the last visit for nothing since the med is on back order and another $49 and still I wait…Money down the drain! And I’m sure their response will be a copy & paste like the other 100’s of reviews, so don’t bother! Thanks for nothing!
Response from Hello AlphaDec 23, 2022
Hi Kathy, Thank you for sharing your feedback with us. We appreciate you letting us know how we can improve our service. We take your feedback seriously and will share it with the team. We are unable to provide a response to your specific concerns in a public forum. This is in consideration for your protected health information, privacy and safety. If you haven’t already done so, please send a secure message to your clinical team via our secure platform. This is to respect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. Additionally, this will ensure we have access to all relevant information and account details. It may be helpful to know that messages are prioritized based on medical urgency and the order received. Although there are longer wait times for responses to messages, we assure you that your provider will answer your questions.