Hello AlphaReviews of helloalpha.com

My initial experience was great and my provider got to me right away, answered any questions quickly, and had my medication sent to my pharmacy right away. However if you need a prior authorization for a medication or need them to send a response to your pharmacy then I don’t recommend using this company. I did all the legwork and got them exactly everything they needed to get a quick response over to the pharmacy which was very simple and straightforward but they tell you it can take up to 25 business days to send a response back which isn’t acceptable when they charge you monthly and you aren’t able to do the follow you are already going to pay for since you won’t have the medication yet. If they have issues with staffing and demand then they should stop taking on patients until they can fix the issue.

Medicine showed up but it was empty.

I have been trying to get my medications for the last month for my migranes and have gotten no assistance. Please pick another medical service. I have been with this company for three years and things were great until the last few months. I am not planning to file several complaints because of the lack of compassion and care showed by the providers and staff. They should not make patients suffer, because of they cannot organize the staffing levels or communicate with pharmacies. Very poor indeed!!

And here we go again! After waiting 25 BUSINESS days for a prior authorization, I get the message it has been submitted Check today with my insurance company, they have nothing My "provider" is no longer answering messages - been 6 days since the last one I sent - I don't have refills for my diabetic test strips And now all they answer with is a scripted "please be patient" response to all reveiws

My experience has quickly declined. I started in April 2022 with Alpha and it was great. However, it’s gone downhill real quick. I needed my Ozempic refilled and they claimed the prescription was sent. I spoke to both pharmacies I have used on my Alpha account and neither had received the order. It took over a week to get it straightened out because no one at alpha was answering me. Now I was told on 1/3 that my labwork orders were sent to my requested lab. I make an appointment and go to my lab and guess what, no order is in. They have absolutely nothing for me. I’ve messaged alpha multiple times with no response. This service is a joke anymore.

If I could give this company 0 stars I would. I made the mistake of reading reviews on just one forum, and subsequently signed up hoping to also have a positive experience. I had my “visit” with one of their mid-level providers and was prescribed the appropriate medication some time later. From there, it took more than a month for Alpha Med to send over the prior authorization to my insurance company despite the many messages I sent over that time period. By the time the prior authorization was sent over, I had to renew my membership and follow-up with a return visit to continue the prescription. I canceled the membership because I had not received the medication, but was willing to give it another shot if everything went alright with the prior authorization. My insurance company immediately denied the prior authorization and I reached out to alpha med again for assistance. They refused to do an appeal for me and told me to find an alternative medication that my insurance would cover. At that point I decided that it wasn’t worth the money or time to continue service with the company. It should not have taken more than a month and multiple messages on my end to get the prior authorization over to my insurance. If a medication is appropriately prescribed based on medical history and diagnostics like blood work to support the need for treatment, there should be no issue on Alpha Medicals end to submit an appeal for a denied prior authorization. Further, they should contact insurance to find an alternative that will work for their patients. The service was incomplete and a waste of time and money, which they will not refund because they refuse responsibility for their mistakes. Also, be prepared to deal with incompetent customer service where the question you ask will be returned with a partial or irrelevant answer. Do yourself a favor and sign up with a different service.

After one year, I had my cost humor from 70$/month to 400$/month (generic vs brand name) Your website should more clearly state that if you don’t want to use your insurance you will be charged the much much higher brand name cost.

THE WORST. Don't bother. They will ghost you and never call in your prescription. They need to be sued