customer
I was informed by my insurance company…
I was informed by my insurance company that after waiting 2 weeks for helloalpha to submit my PA forms that they did submit it, however they sent back a completely blank form. I reached out but I’m sure it will be another week before I’m contacted, told that it wasn’t their fault and then wait another 2 weeks for the next issue to pop up. The lack of communication is disappointing and I wonder if the monthly fee is even worth it.
Response from Hello AlphaApr 17, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. As we continue to provide each patient with high-quality, personalized care, there may be occasional delays with our response times. We assure you that our team will address your concerns. We appreciate your patience and understanding.



