Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Morgan
Cheated me out of my money. Do not use them
Response from Hello AlphaApr 27, 2023
Hi Morgan, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
Debbie
It’s hard to get a pre authorization from their provider.
Response from Hello AlphaApr 27, 2023
Hi Debbie, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
Asif A.
This company has very poor communication with different people responding every time. Most of them dont know what they are talking about and give mixed messages. Not being able to talk to someone on the phone was also very frustrating.
Response from Hello AlphaApr 27, 2023
Hi Asif, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
customer
I did not reactivate my account i told them but they dont care they only care about money i will be disputing it with my credit card company
Response from Hello AlphaApr 26, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
customer
Felt like they only wanted to get the money and not help the person.
Response from Hello AlphaApr 24, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. As we continue to provide each patient with high-quality, personalized care, there may be occasional delays with our response times. We assure you that our team will address your concerns. We appreciate your patience and understanding.
customer
Extremely hard to get a response from a provider and then when I do it’s a different one each time. They don’t take mental health seriously
Response from Hello AlphaApr 24, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. As we continue to provide each patient with high-quality, personalized care, there may be occasional delays with our response times. We assure you that our team will address your concerns. We appreciate your patience and understanding.
SelahS
Paid $50 for a membership fee and this company never reached out to me in regards to my request for a telehealth visit there’s no contact number to call customer service, very disappointed
Response from Hello AlphaApr 24, 2023
Hi Selah, Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. As we continue to provide each patient with high-quality, personalized care, there may be occasional delays with our response times. We assure you that our team will address your concerns. We appreciate your patience and understanding.
customer
Not accepting insurance =no stars
Response from Hello AlphaApr 20, 2023
Hello! Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
