Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Aliche Van S.
I tried to renew my hair loss prescription and they couldn’t get me the finasteride/minoxidil treatment like I had before which was helping. I didn’t even get a refund for the consult which I got nothing out of
Response from Hello AlphaMay 15, 2023
Hi Aliche, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
Helpless in S.
In order to sign up, I had to pay the first months fees upfront. When I finally began the text conversation with my NP a few hours later, they recommended the same options I was already doing to improve my health. When I asked them to dig deeper, they said they could not help me. One months fee I cannot get back for a 4 minute text session that led to no where.
Response from Hello AlphaMay 15, 2023
Hello! Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
Jessica
I have to argue with my doctor every month for a refill of medicine. Then when finally prescribed, gave me the starting dose and refuses to give me my current dosage. So frustrated
Response from Hello AlphaMay 11, 2023
Hi Jessica, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
Colleen M.
Everything is done through a less than user friendly message system. No way to call or receive calls.
Response from Hello AlphaMay 11, 2023
Hi Colleen, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
Will G.
No help. Feel like I’m talking to a robot
Response from Hello AlphaMay 11, 2023
Hi Will, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
Allison S.
I paid $50 up front and was told in my consultation that I wouldn’t be receiving the medication requested. I feel like this is a scam and the $50 shouldn’t be charged until I decide to participate in a program suggested by my practitioner. I’m sure this is non-refundable.
Response from Hello AlphaMay 8, 2023
Hi Allison, Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
Jasmine
Horrible experience I will not be using this platform
Response from Hello AlphaMay 8, 2023
Hi Jasmine, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
customer
After two weeks I am still in the same place I was before signing up. An order for preauthorization went unanswered for almost a week. When it did get submitted my insurance replied within 2 hours. Im not sure if I will have any progress at this point. I'm not optimistic.
Response from Hello AlphaMay 5, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.
